With a standard Personal or Business loan, you pay off the vehicle, pay out or refinance the final payment (balloon) amount, and you have ownership of the car. With an Agility Loan, you remain flexible and can decide if you want to trade, retain or return the vehicle at the end of your contract.
Mercedes-Benz Financial New Zealand will assess your application and let you know within 48 hours. There may be circumstances where we are unable to approve your application online. That does not necessarily mean you cannot finance your vehicle through Mercedes-Benz Financial New Zealand. We will let you know by email if we require more information.
You can talk to the business manager of your preferred Mercedes-Benz dealership.
Alternatively, send us a message via the contact form link below or call our dedicated customer experience team, committed to providing the highest standard of service to you.
Customer experience team: 0800 462 369
Monday to Friday between 8:30am to 5:00pm.
Overdue accounts or financial hardship assistance
We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 0800 959 006 or email us at collections_newzealand@mercedes-benz.com.
We would also like to tell you about a free financial mentoring service called MoneyTalks, who have helped thousands of New Zealanders through challenging financial situations. You can find the link to their website here: MoneyTalks or call them on 0800 345 123
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How do I make a complaint?
If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint with 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.
Our dedicated teams are available between 8.30am-5.00pm (NZT) Monday to Friday.
• Customer Service: 0800 462 369 or mbfsnz_customercare@mercedes-benz.com
• Collections or Hardship Assistance: 0800 959 006 or collections_newzealand@mercedes-benz.com
Our dedicated teams are available between 8.30am-5.00pm (NZT) Monday to Friday.
• Customer Service: 0800 462 369 or mbfsnz_customercare@mercedes-benz.com
• Collections or Hardship Assistance: 0800 959 006 or collections_newzealand@mercedes-benz.com
Speak to an expert
Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have. Speak to one of our dedicated representatives by requesting a call back. Alternatively, contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options.
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