Agility
The promise we keep.
The Confidence that comes with Guaranteed Future Value.
At the start of your Agility contract, Mercedes-Benz locks in the future value of your vehicle, promising to protect you from the risk of depreciation. The Guaranteed Future Value,[b] which equates to the outstanding balance at the end of your contract, can be fully realised when you choose to return your vehicle and settle the remaining balance.
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Mercedes-Benz Financial New Zealand - customisable, like your Mercedes-Benz
Discover which product is right for you with our finance comparison table, and feel confident in the knowledge your car and finance will suit your lifestlye.
Contact us.
Overdue accounts or financial hardship assistance
We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 0800 959 006 or email us at collections_newzealand@mercedes-benz.com.
We would also like to tell you about a free financial mentoring service called MoneyTalks, who have helped thousands of New Zealanders through challenging financial situations. You can find the link to their website here: MoneyTalks or call them on 0800 345 123
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How do I make a complaint?
If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint with 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.
Our dedicated teams are available between 8.30am-5.00pm (NZT) Monday to Friday.
• Customer Service: 0800 462 369 or mbfsnz_customercare@mercedes-benz.com
• Collections or Hardship Assistance: 0800 959 006 or collections_newzealand@mercedes-benz.com
Our dedicated teams are available between 8.30am-5.00pm (NZT) Monday to Friday.
• Customer Service: 0800 462 369 or mbfsnz_customercare@mercedes-benz.com
• Collections or Hardship Assistance: 0800 959 006 or collections_newzealand@mercedes-benz.com
You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only
We aim to resolve the complaint within 20 calendar days. If we are unable to resolve the complaint within that time, we will let you know and provide you with an update.
For finance matters, our Dispute Resolution team can be contacted by email: complaints@mercedes-benz.com
Speak to an expert
Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have. Speak to one of our dedicated representatives by requesting a call back. Alternatively, contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options.
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