Mercedes-Benz New Zealand Response on COVID-19.


Mercedes-Benz New Zealand Response on COVID-19.

Our New Zealand retail and service network will be operating within the strict health and safety guidelines outlined by the Government. We recommend checking your local authorised retailer’s website or contacting them directly to confirm their hours of operation.

Our experienced customer service and roadside assistance team are available to take your call, with more details available here.

We continue to monitor the COVID-19 situation as it evolves. Rest assured that our number one priority is to protect the health and wellbeing of our people, partners, customers and broader community. Thank you for your support and commitment throughout this ever-changing situation.


Mercedes-Benz Financial Services New Zealand Response on COVID-19.


Mercedes-Benz Financial Services New Zealand Response on COVID-19.

The COVID-19 virus continues to present unprecedented challenges and is affecting our customers and the community both locally and abroad. Supporting you and your business as we navigate through this complex and rapidly changing environment remains an absolute priority for Mercedes-Benz Financial Services.

We have introduced a number of supporting measures to assist you during these difficult times. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your obligations and require financial assistance, we ask you to please complete the below Financial Assistance Form.  

Our team is working as quickly as they can to meet the needs of our customers. As a result of the high volumes being received, the most effective way for you to register your request for financial assistance is via the link above and we will call you within 10 working days. Please do not call our contact centre as this is not operational at this time.

If you have submitted the Financial Assistance Form and have finance / lease payment due within the next 10 working days we will work with you to ensure you do not incur any fees and charges as a result of any delays in us responding to you.

Thank you for your patience during this challenging time and for placing your trust in Mercedes-Benz Financial Services. We are here to support you.


Information regarding cyber security


Information regarding cyber security

As the Coronavirus (COVID-19) situation continues to evolve across the globe, cybercriminals have taken advantage of this unprecedented time to launch phishing attacks and scams. There has been a rapid increase of malicious actions seeking to exploit public anxieties by targeting individuals and companies.

Please click the link below to see more information on measures that we are taking to ensure the safety of our community during this situation, while continuing to serve our customers, partners, and employees. This includes remaining focused and committed to safeguarding your personal information.