Maintenance services
Maintenance is available from Mercedes-Benz Service in two different packages: Service A and Service B. These are performed alternately at regular intervals. You don’t even need to think about these services yourself: the standard service interval indicator in your Mercedes-Benz automatically reminds you of the upcoming appointment.
Mercedes-Benz Service Select
Five years ago, envisioning a four-door coupé with 620kW of power, 1470Nm of torque, and the ability to accelerate from 0-100 km/h in under three seconds might have seemed far-fetched. Incredibly, thanks to Formula 1-inspired performance hybrid technology developed by Mercedes-AMG, it’s now a reality.
The innovative E PERFORMANCE system from Mercedes-AMG harnesses decades of experience in creating potent turbocharged combustion engines and combines it with a cutting-edge, purpose-built onboard electrical propulsion system – one that is inspired by the hybrid setup employed by the Mercedes-AMG PETRONAS F1 team.
Redefining the future of performance
The E PERFORMANCE system was first deployed in the Mercedes-AMG GT 63 S E PERFORMANCE 4‑Door Coupé, which is equipped with a legendary 4.0-litre biturbo V8, ultra-light high-performance battery and state-of-the-art electric motor fitted to the rear axle.
The figures alone are compelling: 0-100km/h in 2.9 seconds and a top speed of 316km/h. Don’t take our word for it – take the word of five-time 500cc motorbike world champion and long-time Mercedes-AMG owner Mick Doohan, who says it might just be his all-time favourite model from Mercedes-AMG.
“It's a cracking car,” Mick says. “…one minute you can be cruising silently to the local shops on purely electric power, and next minute you’re ready to carve up a racetrack with the combo of a bi-turbo V8 and an electric motor.”
For our extensive parts portfolio, quality comes as standard. Precisely defined
specifications, comprehensive checks and extensive testing ensures that
Mercedes-Benz GenuineParts meet our high and exacting standards. As
a result, all Mercedes-Benz GenuineParts come with a two year unlimited mileage warranty.
Service Intervals
At Mercedes-Benz we are proud to offer vehicles that have long service intervals. This means more driving and less frequent visits to our Mercedes-Benz Authorised Services Centres.
20,000km or 1 year- whichever occurs first
40,000km or 1 year- whichever occurs first
Drive with complete peace of mind knowing that your new Mercedes-Benz comes with 3 years complimentary scheduled servicing and a 5 year warranty.
Complimentary scheduled servicing is included on every new Mercedes-Benz passenger vehicle and demonstrator vehicle sold via an Authorised Mercedes-Benz New Zealand Retailer.
Servicing uses all lubricants and genuine service parts required by the Mercedes-Benz Service schedule and includes:
• Computer diagnostic analysis.
• Complete visual inspection.
• Engine oil replacement.
• Installation of genuine filter(s).
• Replacement air filter (subject to service criteria).
• Any corrective adjustments itemised in the Mercedes-Benz Service schedule.
• Warrant of Fitness inspections (if required).
The 3 year Scheduled Servicing starts from the date of registration or vehicle delivery – whichever occurs first.
The Owner's Responsibilities
The Mercedes-Benz Scheduled Service Plan has been designed to further enhance the peace of mind motoring. The owner’s responsibilities are to ensure the following basic conditions are fulfilled:
• Owner's must maintain their Mercedes-Benz vehicle in accordance with the vehicle service schedule as indicated by the instrument cluster; and
• All scheduled maintenance work must be performed within 30 days or 500km of due procedure by an authorised Mercedes-Benz Dealer or an Authorised Mercedes-Benz Service Centre.
Failure to comply with the above requirements may void the Mercedes-Benz Scheduled Service Plan and vehicle warranty.
This Scheduled Service Plan will be void and automatically cease to operate if:
• The owner or operator of the vehicle does anything which causes or would cause the Passenger Vehicle Warranty to cease to operate or expire; or
• The vehicle is being or has been used for hire, driver instruction or conveyance of passengers for fare or courier purposes.
The Mercedes-Benz Scheduled Service Plan shall not include or provide under its liability the following:
• Additional servicing or maintenance, parts or lubricants to perform maintenance not detailed in the vehicle service schedule or recommended by Mercedes-Benz;
• Vehicle registration, government licensing requirements, road user charges, fuel or insurance;
• Items subject to normal wear and tear including tyres, wheel alignments, brakes, wiper blades, oil top ups, bulb replacement, suspension components;
• Consequential damage due to neglect in relation to periodic and scheduled servicing;
• Breakages: glass, lenses, mirrors; body mounting
• Paint: touch-up of stone chips, repair of damage to body and wheels;
• Costs to the repair of items or assemblies not standard to the vehicle or non-genuine parts installed by any person other than an Authorised Mercedes-Benz Dealer or an Authorised Mercedes-Benz Service Centre;
• Damage: any damage caused by the owner/driver or a third party - for example the Mercedes-Benz Scheduled Service Plan does not include repairs needed as a result of damage caused by an accident, theft, motor-sport involvement, misuse or acts of negligence – including any damage due to any causes listed in the Passenger Vehicle Warranty which are expressed as not covered under that warranty;
• Items covered by the Passenger Vehicle Warranty (which will be covered separately by the Passenger Vehicle Warranty only to the extent they are covered by, and not excluded from, the Passenger Vehicle Warranty); and
• Any servicing or work carried out on the vehicle by any person not authorised by Mercedes-Benz.
Please refer to your warranty manual for further details.
Choose a Mercedes-Benz Service Plan and enjoy ongoing peace of mind, knowing that your standard scheduled servicing costs are upfront and fixed for the term of your plan[1].
Our comprehensive Warranty means peace of mind for five years for Mercedes-Benz Passenger Cars purchased from Authorised Mercedes-Benz Retailers in New Zealand. The warranty is our promise to you that Mercedes-Benz will repair or replace manufacturing defects in material or workmanship, which arise during the warranty period, free of charge.
5 year Warranty is applicable to vehicles first registered on or after 1 August 2022.
If your vehicle was registered prior to 1 August 2022, then the 3 year warranty period applies.
Discover other services for your Mercedes-Benz.
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;Resize=(414,414) "Complimentary Vehicle Check")
;Resize=(600,450) "Genuine Parts")
;Resize=(600,450) "Complimentary 3 Year Scheduled Servicing")
;Resize=(600,450) "5 Year Warranty")