Mercedes-Benz COVID-19 FAQs

Customer questions within the current climate and in the event Retailers Close.


  1. Will my servicing retailer remain open during COVID-19 government mandated restriction period?

  2. My servicing retailer has closed, what do I do if I need work carried out to my vehicle?

  3. I have a warning light/message on the dash on my vehicle, what do I do?

  4. My vehicle requires an AdBlue top up, what do I do?

  5. My local retailer has closed and I am in a rural area, what can I do to have repairs carried out?

  6. Will I still be able to receive roadside assistance?

  7. Can I have my vehicle serviced and repaired outside the Mercedes-Benz retailer network?

  8. Will the service level be, as I normally would receive?

  9. What is the lead-time for a booking and will loan vehicles be available?

  10. Will my Van or Ute Warranty be compromised in any way if I am unable to get it serviced in line with the official Mercedes-Benz service intervals due to the COVID-19 situation?

  11. I have a Vans/Ute Pre-Paid SERVICECARE plan (Service Plan) – Is there any chance I could get a monthly instalment ‘holiday’ or even cancel my ServiceCare Plan?

  12. Will service intervals be adjusted to compensate for delays at retailers during this COVID-19 period?