As the COVID-19 situation continues to evolve, we wanted to assure you that our number one priority is to protect the health and wellbeing of our people, partners, customers and broader community. We also want you to know how much we appreciate your support and commitment throughout this fast-changing situation.

Our New Zealand retail and service network is available to assist where possible. As circumstances are changing on a regular basis, we recommend checking your local authorised Mercedes-Benz Vans retailer’s website or contacting them directly to confirm their hours of operation.

If your local retailer is closed, please visit the Mercedes-Benz Vans retailer locator to find an alternative and contact them directly

https://vans-dealerlocator.mercedes-benz.co.nz/

Please review the instructions related to each possible warning light and error message provided in your owner’s manual. If you are still uncertain about the correct action to take, please contact your local Mercedes-Benz Vans retailer, or the Mercedes-Benz Vans Road Care Service roadside assistance program on  0800 622 277

If you do not have access to your owner’s manual, a digital copy is available on the Mercedes-Benz Guides app for Android and Apple devices. The app is available to download by following these links: 

https://apps.apple.com/kn/app/mercedes-benz-guides/id493497188  

https://play.google.com/store/apps/details?id=com.daimler.moba.kundenapp.android&hl=en_AU

Complimentary AdBlue top-ups are still available (in-between services) from the Mercedes-Benz Vans retailer network whilst the vehicle is under warranty. Please organise an AdBlue top up with your local retailer. If your local retailer is closed, please visit the Mercedes-Benz Vans retailer locator to find an alternative and contact them directly: 

https://vans-dealerlocator.mercedes-benz.co.nz/

Note: In the event of a full retail network closure, AdBlue is available at most reputable fuel retail outlets. 

If your local retailer is closed, please visit the Mercedes-Benz Vans retailer locator to find an alternative and contact them directly:
https://vans-dealerlocator.mercedes-benz.co.nz/

Your Mercedes-Benz Vans Roadcare Service roadside assistance program continues to be available 24 hours a day.

In the event that your Authorised Mercedes-Benz retailer is closed, you can choose to have your service and repairs conducted at an alternative reputable mechanical workshop. However, it is highly recommended to use only genuine Mercedes-Benz parts and approved lubricants

Our Australia retail and service network is committed to upholding the high standards and quality expected of Mercedes-Benz. Due to the spread of the COVID-19 virus and the government mandated containment measures in place, some of our retail and service locations have adapted their normal operating hours and staff levels. We recommend checking your local authorised Mercedes-Benz Vans retailer’s website or contacting them directly to confirm their hours of operation 

We recommend checking your local authorised Mercedes-Benz Vans retailer’s website or contacting them directly to confirm service and repair lead times and loan vehicle availability. 

Please be advised that delays to the servicing of your vehicle, will not invalidate your vehicle’s warranty.  However, all of your other obligations and exclusions in relation to your vehicle’s warranty remain.

We remain flexible during this period; please contact your local retailer to discuss your individual ServiceCare Plan and options available. 

In order to avoid any disadvantages for our customers, we will double the valid specification limits by June 30th 2020 as follows: 

• Vans: 180 days / mileage interval exceeded by 20% (instead of 90 days / mileage interval exceeded by 10%)