Mercedes-Benz COVID-19 FAQs
Customer questions within the current climate and in the event Retailers Close.
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Will my servicing retailer remain open during COVID-19 government mandated restriction period?
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My servicing retailer has closed, what do I do if I need work carried out to my vehicle?
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I have a warning light/message on the dash on my vehicle, what do I do?
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My vehicle requires an AdBlue top up, what do I do?
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My local retailer has closed and I am in a rural area, what can I do to have repairs carried out?
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Will I still be able to receive roadside assistance?
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Can I have my vehicle serviced and repaired outside the Mercedes-Benz retailer network?
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Will the service level be, as I normally would receive?
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What is the lead-time for a booking and will loan vehicles be available?
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Will my Van or Ute Warranty be compromised in any way if I am unable to get it serviced in line with the official Mercedes-Benz service intervals due to the COVID-19 situation?
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I have a Vans/Ute Pre-Paid SERVICECARE plan (Service Plan) – Is there any chance I could get a monthly instalment ‘holiday’ or even cancel my ServiceCare Plan?
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Will service intervals be adjusted to compensate for delays at retailers during this COVID-19 period?