New and Demonstrator Mercedes-Benz vans.

Mercedes-Benz will repair or replace manufacturing defects in material or workmanship which arise during the warranty period free of charge.

Note that the certified warranty only covers the vehicle as manufactured by Mercedes-Benz and does not cover any modification, accessories, bodies or other goods or services supplied by a third party manufacturer.

If the defective materials or workmanship do not relate to manufacture, then the repair or replacement of the defect won't be covered by the Warranty.

This means that the warranty will not cover defects caused by (including but not limited to) the following:

• Ignoring any instructions contained in the owner's manual or failing to correctly respond to any warning lights or messages in the vehicle that appear on the dashboard information system.

• If you misuse your vehicle - including not driving it in accordance with the instructions in the owner's manual, driving at excessive speeds, engaging in competition or motor sports or exceeding the vehicle’s capacity in regards to use, application or load.

• Failing to service or maintain the vehicle according to the instructions or at the prescribed intervals as defined in the owner's manual.

• If servicing, maintenance or repairs are performed by a non-authorised Mercedes-Benz Retailer which causes a defect.

• Modifications in engine output or vehicle specifications without Mercedes-Benz’s approval.

• If a defect is caused by non-genuine Mercedes-Benz parts or parts, accessories, supplies or service products which are not approved by Mercedes-Benz.

• If a defect is caused by any modification, bodywork alterations or incorrect fitting of an accessory to your original Mercedes-Benz after its manufacture by a non-authorised Mercedes-Benz Retailer. Third party products or services may be covered by a warranty provided by the relevant third party manufacturer or supplier. Your authorised Mercedes-Benz Retailer may be able to provide you with contact details so that you can enquire as to whether a third party warranty may apply.

• Defects caused by improper care or cleaning methods or the use of cleaning materials, fuels or lubricants not approved by Mercedes-Benz.

• If a defect is a result of normal wear and tear on items and consumables such as spark plugs, wiper blades, lubricants, brake pads, brake discs, clutches and tyres.

• If a defect is caused by external influences such as plant and animal substances, storms, hail, fallout, bird or animal droppings, pollution or other environmental impacts, or from events such as salt water ingress, accident damage or vandalism.

• Vehicles which are subject to specific warranty arrangements with Mercedes-Benz New Zealand.

Depending on the van you purchase, the following warranty periods will apply:
Vito, eVito, Vito Tourer, eVito Tourer, Sprinter and eSprinter:

The Warranty Period is 5 years (60 months) from the Vehicle Warranty Commencement Date or until the vehicle has travelled 250,000kms, whichever occurs first.*

The vehicle warranty commencement date is on:

1. the date the Vehicle was first registered; or 
2. if the Vehicle is not registered, on the date the Vehicle is sold/delivered to the customer or once the Vehicle has travelled in excess of 300 kms (whichever occurs first, unless covered under a separate warranty agreement).

Batteries:

Factory Fitted 12 V Batteries: Battery warranty periods vary depending on your vehicle and between private and commercial use^. Please see Warranty Statement for full warranty period terms. 

Factory Fitted High Voltage Batteries: The warranty period is 8 years (96 months) from the date of first registration of the Vehicle containing the battery or until the vehicle has travelled 160,000 kilometres, whichever occurs first). Please see Warranty Statement for full warranty period terms. 

^{* Warranty start times may vary for demonstrator vehicles.
^ “Commercial Use” means using the Vehicle for commercial purposes or public transport purposes such as a taxi or other hire, rental, rideshare or charter vehicle (including on a part-time or casual basis).}

The warranty ceases to apply when:

• Vehicle is assessed as a write off, repairable write off or total loss;

• Vehicle is sold via a public auction; 

• Odometer reading cannot be determined as accurate as a result of it being inoperative (except where this is a manufacturing defect), tampered with, altered, disconnected or removed from the vehicle; or

• Vehicle becomes unroadworthy or unregistered. 

We will do everything we can do to get you back on the road as quickly and as effortlessly as possible.

Here are some things you should know to speed up the process. 

• Present the vehicle to an authorised Mercedes-Benz Retailer immediately or as soon as practicable after a defect arises that may be due to a manufacturing defect. 

• Have repair work under the warranty carried out by an authorised Mercedes-Benz dealer using Mercedes-Benz GenuineParts

• You must permit the authorised Mercedes-Benz Retailer to fully inspect the vehicle. Some repairs, diagnosis or replication of the defect may not be possible with only one inspection, so you may need to make more than one visit to an authorised Mercedes-Benz Retailer

• Some parts may be removed and replaced as part of a repair under the warranty. Any parts which are removed will become the property of Mercedes-Benz.

Mercedes-Benz New Zealand’s liability in all circumstances will, whenever permitted by law, be limited to the repair and replacement of any defective part or parts or the payment of the cost of any such repair or replacement as Mercedes-Benz New Zealand in its sole discretion determines to be appropriate. To the fullest extent permitted by law the warranty does not cover any contingent, indirect or consequential loss resulting from defects (including without limitation penalty rates, down time and freight/load loss).

The Warranty does not cover (a) servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axles, wheel balancing and tyre rotation; and (b) any consequential damage incurred or repairs required if you continue to operate the Vehicle after the defect arises.

Mercedes-Benz takes all precautions which are usual and reasonable to ensure the quality of materials and workmanship in its products.

Provided that the terms and conditions of the Warranty have been complied with, any unexpired period of the warranty may be transferred to a new registered owner of the vehicle subject to the termination of warranty terms. 

The warranty applies to all new Mercedes-Benz vehicles registered on or after 1st August 2022. 

The warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the warranty and is not to be taken as a warranty document/statement. Please refer to the warranty statement provided at delivery or contact your authorised Retailer for all terms, conditions and exclusions of the warranty. 

To the fullest extent permitted by law, all implied warranties and guarantees are excluded.

The warranty statement is issued by Mercedes-Benz New Zealand Ltd, Private Bag 14907 Panmure Auckland 1741 New Zealand.

Mercedes-Benz Sprinter, eSprinter, Vito, eVito, Vito Tourer, eVito Tourer, Battery, Mercedes-Benz Van Parts and Accessories, Mercedes-Benz Electric Van Vehicle Charging Station and Paint and Interior Protection.

 

Warranty

 

Subject to the other provisions of this Warranty, if any defect arises and is presented to one of the authorised Mercedes-Benz Vans Service Outlets of NZ Commercial Distributors Limited (the Company) within the applicable Warranty Period and upon examination the defect is determined to be caused by defective material or workmanship, the Company will repair or replace (at the Company’s election) the defective material or workmanship. In most cases, there will be no charge to you for expenses associated with making a claim under this Warranty. If there are circumstances that mean you may need to pay a charge, the charge will be discussed with you in advance. Notwithstanding anything to the contrary herein, the Paint and Interior Protection Warranty is provided by the manufacturer of the Paint and Interior Protection, the terms of which may be found by contacting that manufacturer.

This Warranty by the Company covers (as applicable) the following Mercedes-Benz Vans products in New Zealand (where relevant to you):

 

- your new in New Zealand Mercedes-Benz Sprinter, eSprinter, Vito, eVito, Vito Tourer, eVito Tourer,  (Vehicle);

- the Vehicle's battery (Battery);

- any genuine Mercedes-Benz Van parts (Parts) and accessories (Accessories) purchased by you; and

- any Mercedes-Benz Electric Van Vehicle Charging Station purchased by you (Wallbox).

- any product (approved by the Company) which is purchased by you at the time the Vehicle is purchased which is applied to protect the Vehicle's exterior paint and finish and/or the Vehicle's interior finish (Paint and Interior Protection).

 

This Warranty is applicable to Mercedes-Benz Sprinter, eSprinter, Vito, eVito, Vito Tourer, eVito Tourer, and the Vehicle Warranty exists for the benefit of any subsequent owner of the Vehicle during the applicable Warranty Period. This Warranty does not apply to Vehicles which are subject to specific warranty arrangements with the Company. If a Vehicle is subject to a specific warranty arrangement, the terms of that specific arrangement shall apply.

 

This Warranty is comprised of the following sections:

 

Section 1: Warranty Period. 
This section outlines the length of time the Warranty covers (as applicable) the Vehicle, the Parts and Accessories, the Battery and the Paint and Interior Protection.

 

Section 2: Your Obligations.

This section outlines your obligations in relation to this Warranty.

 

Section 3: Exclusions and Limitations.

This section outlines exclusions to, and limitations of, the Warranty.

 

Section 4: Claims.

This section outlines how to claim under the Warranty.

 

1. Warranty Period

 

Part A: Vehicle Warranty

Subject to the rest of this Part A, the Warranty for each Vehicle will commence on:

1. the date the Vehicle was first registered; or

2. if the Vehicle is not registered, on the date the Vehicle is sold/delivered to the customer or once the Vehicle has travelled in excess of 300 kms (whichever occurs first), (being the Vehicle Warranty Commencement Date).

Subject to applicable Application parameters below, the Warranty Period is 5 years (60 months) from the Vehicle Warranty Commencement Date or until the vehicle has travelled 250,000kms, whichever occurs first.

 

Part B: Battery Warranty

 

Notwithstanding anything to the contrary in Part A, the Warranty Period for your Vehicle's Battery commences on the Vehicle Warranty Commencement Date for the Vehicle with which the Battery was purchased (the Battery Warranty Commencement Date).

 

The Warranty Period for a 12V Battery terminates on the date that is 3 years (36 months) from the Battery Warranty Commencement Date or when the Vehicle with which the Battery was purchased has travelled 250,000 kilometers, whichever occurs first.

 

The Warranty Period for an Electric Van Battery terminates on the date that is 8 years (96 months) from the Battery Warranty Commencement Date or when the Vehicle with which the Battery was purchased has travelled 100,000 kilometers (eVito Commercial, N1 produced up to 03/2022), or 160,000 kilometers (eVito (produced after 03/2022)/EQV/eSprinter), whichever occurs first.

 

Part C:  Parts and Accessories Warranty

 

The Warranty for Parts purchased by you separately from the Vehicle and Accessories commences on the date on which the Parts and/or Accessories are purchased by you from an authorised Mercedes-Benz Vans Service Outlet (the Parts Warranty Commencement Date).

 

The Warranty Period for Parts and Accessories commences on the Parts Warranty Commencement Date and terminates on the date that is 2 years (24 months) following the Parts Warranty Commencement Date or when the vehicle has travelled 200,000 kilometers from the Parts Warranty Commencement Date, whichever occurs first.

 

Part D:  Wallbox

 

The Warranty for the Wallbox commences on the date on which the Wallbox is supplied to you (the Wallbox Warranty Commencement Date).

 

The Warranty Period for the Wallbox commences on the Wallbox Warranty Commencement Date and terminates on the date that is 2 years (24 months) following the Wallbox Warranty Commencement Date.

 

Part E:  Additional Corrosion Warranty

 

Your Mercedes-Benz Van has an additional warranty for rust through body corrosion.

 

The Rust through Corrosion Warranty commences on the Vehicle Warranty Commencement Date and expires on the date the first service is scheduled as per the Mercedes-Benz Van Service Schedule. With each subsequent service performed at a Mercedes-Benz Vans Authorised Retailer or Authorised Service Centre, the warranty is renewed until the next scheduled service, up to a maximum of 12 years from the warranty commencement date.

 

Terms and conditions of:

(a) Recommended body sealing check/repairs must be performed in accordance with the Mercedes-Benz Van service schedule

(b) Stone chips and/or damage noted by the servicing dealer must be repaired immediately.

 

The warranty exclusions noted below apply.

 

2. Your Obligations

 

The Warranty is given subject to you meeting the following obligations:

- the Vehicle is at all times properly used and operated, and regularly serviced and maintained at the applicable intervals of time or distance specified by the Company, and in accordance with the procedures set out in the maintenance booklet or as otherwise specified by the Company using approved parts and lubricants (as applicable);

- any replacement Battery is fitted to the Vehicle by an authorised Mercedes-Benz Vans Service Outlet; Parts and Accessories (as applicable) are properly fitted to the Vehicle by an authorised Mercedes-Benz Vans Service Outlet and are otherwise at all times properly used and maintained as specified by the Company;

- the Wallbox is installed, maintained or repaired (as applicable) only by a qualified installer and is otherwise used only as specified by the Company; and If the above obligations are not complied with (as applicable), this may partially or entirely void the Warranty.

 

3. Exclusions and Limitations

 

To the extent permitted by law, the following limitations apply to this Warranty (unless inconsistent with the context or otherwise specified), and this Warranty does not cover damage to, or faults or defects in the Vehicle, the Battery, any Parts and Accessories, the Wallbox or the Paint and Interior Protection, arising out of or related to:

 

- neglect, misuse, intentional damage, improper operation, improper maintenance, storage, transportation, accident or use for a purpose for which it was not designed;

- water ingress such as from floods or deep-water fording;   

- modifications in engine output or vehicle specifications without the Company’s approval;

- use of non-genuine Mercedes-Benz parts and/or use of parts, accessories, supplies or service products not approved or recommended by the Company or Mercedes-Benz Genuine Parts on which the identification marks have been altered, defaced or are otherwise unidentifiable;

- repairs, modifications or reprogramming other than by an authorised Mercedes-Benz Vans
Retailer (or, in the case of any Wallbox, by a qualified repairer or installer) where such repair, modification or re-programming causes or contributes to any damage, fault or defect;

- the permissible gross vehicle mass, the permissible gross combination mass or the permissible axle mass having been exceeded;

- natural, external and/or environmental influences including but not limited to climatic conditions, fallout, bird or animal droppings, road salt, plant and animal substances and pollution;

- improper care, improper cleaning methods, cleaning materials and/or spray waxes not
recommended by the Company or use of non-approved fuels, lubricants or additives;

- use of the Vehicle, Wallbox, Part or Accessory beyond its engineered and stated capability including (without limitation) in regards to use, application and load capacity;

- goods not imported into New Zealand or manufactured by the Company or a related body corporate (including but not limited to the goods and services of body builders, suppliers or installers). Damage, faults or defects in, or damage consequential to the use of such goods, are the responsibility of the third party manufacturer, supplier or installer. To the extent it is able to, the Company will supply the name and address of any such manufacturer, supplier or installer on request and it is the owner’s responsibility to make claims under such warranties as may be available;

-use in motor sport, competition, rally or race or beyond its engineered and stated capability in regards to use, application and load capacity; or

- improper use of a Wallbox and/or the cabling and/or their fitment to the Vehicle and/or
improper use of the Battery.

 

To the extent permitted by law, this Warranty does not cover:

 

- tyres, consumables, maintenance, servicing, normal wear and tear, the alignment of front and rear axles, wheel balancing and tyre rotation; or

- any direct or indirect damage incurred or repairs required including (without limitation) if you continue to operate the Vehicle or Wallbox or use the Part or Accessory after the defect arises.

 

The Warranty will not apply to a Vehicle if the Vehicle becomes unroadworthy, unregistered, written off, exported outside of New Zealand or if the odometer reading cannot be determined as accurate as a result of it being inoperative, tampered with, altered, disconnected or removed from the Vehicle.

 

Please note that:

- repairs, servicing, modifications and reprogramming of a Vehicle by a non-authorised Mercedes-Benz Vans Retailer; or

- repairs, servicing modifications and reprogramming of a Wallbox by an unqualified and/or non-Company approved Wallbox installer,

 

is not prohibited by, and does not void, this Warranty. However, where damage, faults or defects directly or indirectly arise out of such actions, the resulting issues will not be covered by the Warranty.

 

We strongly recommend that you engage an authorised Mercedes-Benz Vans Retailer to carry out Vehicle and Battery repairs and the servicing at the intervals set out by the Company to ensure that the necessary equipment and degree of care, skill and knowledge is employed during maintenance, repairs and/or servicing (as applicable).

 

We strongly recommend that you engage an authorised Mercedes-Benz Vans Retailer or qualified Wallbox installer approved by the Company (as applicable) to carry out Wallbox repairs and maintenance at the intervals and in accordance with the requirements set out by the Company to ensure that the necessary equipment and degree of care, skill and knowledge is employed during maintenance, repairs and/or installation (as applicable).

 

General

 

The Company’s liability in all circumstances will, whenever permitted by law, be limited to the repair and replacement of any defective part or parts or the payment of the cost of any such repair or replacement as the Company in its sole discretion determines to be appropriate.

 

To the fullest extent permitted by law, this Warranty does not cover any contingent, direct, indirect or consequential loss resulting from defects (including without limitation penalty rates, down time and freight/load loss).

 

To the fullest extent permitted by law, the total liability of the Company under this Warranty is limited as follows:

 

- the total liability of the Company in respect of the Vehicle and the Battery is limited, in aggregate, to the purchase price of the Vehicle supplied by the Company to you (excluding the value of third party goods and services);

- the total liability of the Company in respect of the Wallbox is limited, in aggregate, to the purchase price of the Wallbox supplied by the Company to you; and

- the total liability of the Company in respect of Parts and Accessories is limited, in aggregate, to the purchase of the relevant Parts and Accessories supplied by the Company to you.

 

4. How to Claim Against the Warranty

 

All claims against this Warranty must be made by:

 

- inthe case of the Vehicle, where reasonably possible, presenting the Vehicle to one of the Company’s authorised Mercedes-Benz Vans Retailers or Service Centres;

- in the case of the Battery, Parts or Accessories, where reasonably possible, by presenting the vehicle in respect of which the Battery, Parts or Accessories have been supplied to you to an Authorised Mercedes-Benz Vans Retailer or Service Centre;

- in the case of the Paint and Interior Protection, by contacting the manufacturer of such Paint and Interior Protection; or

- in the case of the Wallbox, by contacting the installer of such Wallbox,

 

and, in all cases within the applicable Warranty Period.  Where it is not reasonably possible to present the Vehicle, Battery, Parts and Accessories, or the Wallbox to one of the Company's authorised Mercedes-Benz Vans Retailers or Service Centres (for example, where the Vehicle is immobile), claims against the Warranty must be made by contacting the Company within the applicable Warranty Period.

 

This Warranty is issued by: NZ Commercial Distributors Limited