Vans Road Care Service.

Covid19 Alert Level 4 – National Retail Network Closure

In line with the government requirements to close all non-essential businesses, our entire National Retail Network will be closed from 5pm Wednesday 25th March 2020.

During the 4 week lockdown period, customers can still utilise the roadside assistance support in the event of a breakdown, however, your vehicle will be towed back to your place of residence, or a nominated address, whichever is closer. Once the lockdown is lifted, and our retailers are back open, then we can arrange the necessary repairs. Arrangements are in place to enable essential service vehicles to be taken to a supporting Mercedes-Benz Vans workshops and assessed as quickly as possible.                       

If you have any questions, please discuss these with the operator when you call.

Thanks in advance for your patience and understanding.

24/7 roadside assist for Mercedes-Benz vans and utes.

Mercedes-Benz Vans Road Care Service provides you roadside assistance in case of a breakdown in New-Zealand, 24 hours a day, 365 days a year – at no extra cost.

You are protected for the duration of the manufacturer’s warranty period, or while the vehicle is operating under an approved ServiceCare Pre-Paid Plan. You can continue to be covered by Mercedes-Benz Vans Road Care after the warranty period by purchasing annual membership. 

Roadside assistance by the people who know your van.

Help is just a phone call away.

If something happens on the road and you need assistance, simply call Vans Road Care Service, and one of our specialists will be will be on their way to help.

If you experience any of these situations, we’ll have you back on the road in no time:

  • Flat batteries and tyres
  • Empty fuel tank
  • Locked vehicle and lost keys
  • Towing and transportation to the nearest authorised retailer


For Emergency Roadside Assistance, please call 0800 320 230.

*Mercedes-Benz Vans Road Care applies to vehicles purchased from an authorised

Mercedes-Benz retailer, for the maximum of 3 years or 200,000 kilometres or whichever comes first.

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