Being an Owner

Servicing and Maintenance

Being an Owner

Servicing and Maintenance

Service your Mercedes-Benz at an authorised Mercedes-Benz Service Centre accessing state-of-the-art facilities, tools and diagnostic equipment. Factory-trained technicians will assist in maintaining your vehicle’s optimal condition, giving you confidence your vehicle is in the right hands.

Mercedes-Benz vehicles have some of the longest service intervals in the New Zealand luxury car market. This means more driving for less frequent visits to the workshop compared to other luxury marques. Service intervals depend on vehicle type. You can find out how often your vehicle is due for service by visiting the Service Intervals page.

Every service is followed up by a survey to give you the opportunity to provide feedback to the dealership. This survey score contributes to the overall Customer Satisfaction Index rating for Mercedes-Benz.

Genuine Parts and Genuine Oil are only available at authorised Mercedes-Benz Service Centres. Always request Genuine Parts to ensure your vehicle is maintained correctly.

To find your nearest authorised Mercedes-Benz Service Centre, please use the Dealer Locator.

Complimentary Servicing

Complimentary 3 Year Scheduled Servicing.

To further enhance the peace of mind motoring provided by our comprehensive warranty and roadside assistance package, Mercedes-Benz New Zealand is pleased to confirm the addition of an unlimited kilometre Complimentary Scheduled Service Plan.

This Service Plan is included on every New Zealand new passenger vehicle and demonstrator vehicle sold via an Authorised Mercedes-Benz Dealer.

Vehicle servicing will include computer diagnostic analysis, complete visual inspection, engine oil replacement, installation of genuine filter(s), replacement air filter (subject to service criteria), any corrective adjustments itemised in the Mercedes-Benz service schedule and will also include Warrant of Fitness inspections (if required).

The scheduled services performed will include all lubricants and genuine service parts required by the Mercedes-Benz service schedule. Refer to 'Exclusions from the Scheduled Service Plan'^[1].

Our Passenger Vehicle Warranty, Roadside Assistance and Scheduled Service Plan run in unison for three years from either the date the vehicle was first registered, or the date of delivery - whichever occurs first.

[1] The W461 G-Professional will come with 3 complimentary scheduled services within the first three years of ownership from initial registration.

Terms & Conditions

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Service Intervals

Service Intervals.

Mercedes-Benz service intervals have been set to ensure you get the best performance from your vehicle over its life.

Petrol Engines, AMG (excluding AMG V12 variants): 20,000km / 1 year
Diesel Engines: 25,000km / 1 year
AMG V12 variants and G Wagon diesel from 2015 model year: 15,000km / 1 year

Service intervals as of 01/05/2015.

Below you will find an example of the items covered during a standard A Service and standard B Service. For this example only, the service sheets relate to a Mercedes-Benz C-Class (W205) and the items covered may vary between models.

Show more information

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Road Care

Mercedes-Benz Road Care.

Mercedes VIP Roadside Assistance is designed to provide Mercedes-Benz owners with assistance in case of a breakdown in New Zealand, 24/7. Mercedes VIP is provided as part of your vehicle warranty and provides a whole lot more than just breakdown assistance.

Whether you need information on a local hotel or the latest traffic report Mercedes VIP can help you. Here is just a small list of the benefits* Mercedes VIP provides:

Roadside Response (flat tyres, flat batteries, emergency vehicle access, emergency fuel)
Vehicle Towing / Recovery / Transport / Taxi
Accident / Theft
Vehicle replacement
Keys
Vehicle relocation
Accommodation
General enquiries

All these services and more are available 24-hours a day 7-days a week by calling the toll free number provided with your Mercedes VIP card.

*Some benefits relate to certain terms & conditions and can be requested by talking to your authorised Mercedes-Benz dealer or by calling 0800 320 230.

Roadside Assistance Benefits and Solutions

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Service Offers

Service Offers.

See your specialist.

Service Offers.

See your specialist.

Book a Mercedes-Benz “A” Service from $249*.

For a limited time, a genuine Mercedes-Benz Service is more affordable than ever, so there’s no need to entrust your precious investment to anyone else. “A” Service is available across the full range of Mercedes-Benz Vehicles.

*Fixed Price Service relates to an “A” Service only and applies to all eligible model Mercedes-Benz passenger cars over five years (60 months) old. The “A” Service offer is only for items covered under a standard Mercedes-Benz “A” service. Any items not included in the standard Mercedes-Benz “A” service covered items (such as optional maintenance items and repairs) are an additional cost to the owner. This offer is available to Retail customers only and at participating Dealers only. No cash alternative is available. Mercedes-Benz may modify the terms of this promotion due to events beyond Mercedes-Benz’s reasonable control.

Service Offers

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Express Servicing

Express Servicing.

Quality without compromise. Mercedes-Benz Express Service includes everything you’ve come to expect from Mercedes-Benz servicing – but in 90 minutes or less. Our dedicated Express Service technicians can process a complete service for your vehicle in 60 minutes for an A Service and 90 minutes for a B service (including wash).

*Only available at Mercedes-Benz Auckland and Mercedes-Benz North Shore.

Recalls

Safety Recalls.

Safety Recalls.

For all safety recall advice and notices, please do not hesitate to email us with your VIN (Vehicle Identification Number) and we will supply details of any safety recalls that are applicable to your vehicle.

Email: mbnz.safetyrecalls@daimler.com

QR Code Rescue Sticker

This sticker could save your life.

QR Code Rescue Sticker

This sticker could save your life.

When an accident occurs and the vehicle is seriously damaged, the priority for rescue services is to free the occupants.

This can be extremely dangerous for both occupants and first responders since the vehicle is equipped with many components which are potentially hazardous after an accident, such as high voltage wiring, fuel lines and airbags. While Mercedes-Benz information has been available to rescue teams for decades, it was traditionally provided in a printed format or downloadable as a .pdf document and stored inside the vehicle. This can be difficult and time consuming to access if the car is severely damaged.

Today, it can be accessed by scanning a QR code with a smartphone or tablet, providing immediate access to a detailed rescue card which contains all of the structural details specific to a vehicle model. This includes the location of airbags, battery, high strength steel (HSLA) and fuel tank, to name a few, so emergency services have the necessary information available to minimise the risks involved when freeing occupants.

Thanks to this simple but significant solution, emergency services at the scene have a key advantage in the fight against time. Using the QR code, they can respond more quickly. In an emergency, these stickers can help to save lives.

Since the end of 2013, Mercedes-Benz vehicles have progressively been fitted with QR code rescue stickers during production. Vehicles produced from 1990 which do not have QR code rescue stickers can now be retrofitted at your authorised Mercedes-Benz dealership.

To check whether your vehicle is fitted with QR code rescue stickers, you can inspect the fuel filler door or the opposite B-pillar of your vehicle.

Frequently asked questions

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Bio-Fuels Advice

Due to the environmental benefits that come from the use of renewable energy resources; the trend toward the reduction of greenhouse gas emissions and the sustainability of present fossil fuels, many vehicle operators have expressed interest to us in operating their Mercedes-Benz vehicles on commercially available “bio-fuel” blends.

We wish to advise our esteemed customers on our position with regards to use of bio-fuel blends in Mercedes-Benz vehicles.

Please note that Mercedes-Benz strongly recommends that you use only high-quality fuels from a commercially available sources whether diesel, biodiesel, or gasoline as the fuel manufacturers take great care to deliver products that meet the required fuel standards. We must also stress that vehicle damage that results from misfueling or from the usage of substandard, non-approved or privately blended fuels may affect your new vehicle manufacturer’s warranty.

It should also be noted that when using ethanol blended fuels an increase in fuel consumption can be expected due to the lower energy content of ethanol.