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There for you in the event of a breakdown.
You can reach out to our experts at any hour, every day of the week, we are there to assist you.
We're there when you need us. Call 0800 622 277.
Our Road Care and Accident Assistance line is available 24 hours a day, 365 days a year.
Mercedes-Benz Road Care provides Mercedes-Benz owners with assistance in the case of a breakdown. Assistance is available 24 hours a day 7 days a week – and is available for the first 3 years of vehicle ownership.
Mercedes-Benz Road Care is here to help you, some of the benefits include:
• Road Care response for flat tyres and flat batteries
• Emergency vehicle access and emergency fuel or charge
• Vehicle towing and alternative transport assistance
• General enquiries
All these services and more are available 24-hours a day 7-days a week by calling the toll free number or simply pressing the call button in your vehicle.
If your vehicle runs out of fuel, we will provide sufficient petrol or diesel (free of charge) for you to travel to the nearest available refuelling facility. If you drive an electric vehicle, we will tow you to the nearest charging facility.
If you get a flat tyre (and do not have run flat safety tyres), we will send assistance and attempt to mobilise your vehicle. If this is not possible, we will tow your vehicle to the nearest tyre supplier, authorised (or preferred) Mercedes-Benz Service Retailer within 50 kilometres of the incident. The cost of any necessary replacement tyres is not included.
Where it is safe to do so and at our discretion we will recover your vehicle from a bogged situation—such as in sand, snow, or mud—on a trafficable road. That is a public or private constructed road or driveway that is legally passable and safe for conventional two-wheel drive recovery vehicles. Road or driveway-related areas immediately adjoining the road or driveway itself, such as road shoulders, breakdown lanes, median and parking places are included.
Should specialist equipment and/or towing become necessary, or where the vehicle is off a constructed road or driveway, all additional costs above a standard call-out rate of $150 (inclusive of GST) will be your responsibility, unless your vehicle is covered under Premium Road Care. Under Premium Road Care, all costs associated with bogged vehicle recovery, including specialist equipment, are covered.
Following a breakdown or accident, we will relay urgent messages to family, friends or business associates likely to be affected or concerned by the disruption or delay and/or provide advice on local transport options and alternatives.
We will provide, wherever possible, emergency assistance with cancellation and rebooking of any pre-booked travel arrangements, including accommodation and flight reservations. Costs associated with rebooking or cancelling travel.
Benefits and solutions
Accident Assistance.
In case of an emergency requiring police, ambulance, or fire services, please immediately dial 111 or push the SOS button located in the overhead control panel of your vehicle, to ensure prompt assistance.
Otherwise we will help you establish if the vehicle is driveable, and guide you through the steps to take following an accident using commonly available public information, such as:
• Advise you to obtain third party details.
• Advise you to obtain the details of any independent witnesses.
• Advise you to verify and obtain relevant parties’ driver’s license details by sighting.
We will arrange a rental car for you upon request. All rental and associated costs are your responsibility. We will arrange discounted rental rates where available.
Should travel plans be interrupted due to an accident, we will contact, wherever possible, relevant persons to cancel or rebook your travel arrangements, arrange alternative transport and arrange relocation of the vehicle once repaired. All costs incurred are your responsibility.