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Maintenance services
Services A and B.
Maintenance is available from Mercedes-Benz Service in two different packages: Service A and Service B. These are performed alternately at regular intervals. You don’t even need to think about these services yourself: the standard service interval indicator in your Mercedes-Benz automatically reminds you of the upcoming appointment.
Available for a limited time only.
Confidence for every getaway.
Book and complete a Service A or Service B this summer to receive $100 to spend on Mercedes-Benz Collection items*. Enjoy peace of mind with expert care, Genuine Parts and Mercedes-Benz Service standards.
*T&Cs apply.
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A regular check-up.
As part of the Service A and Service B inspections, our experts will check your Mercedes-Benz thoroughly, change the oil and replace components in accordance with Mercedes-Benz manufacturer guidelines. While various checks are carried out as part of Service A, Service B also includes checks on all vehicle components that relate to your vehicle’s safety and ease of use. This assists you to continue enjoying driving your Mercedes-Benz safely and problem-free.
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;Resize=(414,414) "Complimentary Vehicle Check")
Reintroduce your Mercedes-Benz to Mercedes-Benz.
Was your Mercedes-Benz purchased privately or imported? Then you may be eligible for a complimentary vehicle check.*
*T&Cs apply.
A regular check-up.
As part of the Service A and Service B inspections, our experts will check your Mercedes-Benz thoroughly, change the oil and replace components in accordance with Mercedes-Benz manufacturer guidelines. While various checks are carried out as part of Service A, Service B also includes checks on all vehicle components that relate to your vehicle’s safety and ease of use. This assists you to continue enjoying driving your Mercedes-Benz safely and problem-free.
;Resize=(600,450) "A regular check-up | Mercedes-Benz")
Five years ago, envisioning a four-door coupé with 620kW of power, 1470Nm of torque, and the ability to accelerate from 0-100 km/h in under three seconds might have seemed far-fetched. Incredibly, thanks to Formula 1-inspired performance hybrid technology developed by Mercedes-AMG, it’s now a reality.
The innovative E PERFORMANCE system from Mercedes-AMG harnesses decades of experience in creating potent turbocharged combustion engines and combines it with a cutting-edge, purpose-built onboard electrical propulsion system – one that is inspired by the hybrid setup employed by the Mercedes-AMG PETRONAS F1 team.
Redefining the future of performance
The E PERFORMANCE system was first deployed in the Mercedes-AMG GT 63 S E PERFORMANCE 4‑Door Coupé, which is equipped with a legendary 4.0-litre biturbo V8, ultra-light high-performance battery and state-of-the-art electric motor fitted to the rear axle.
The figures alone are compelling: 0-100km/h in 2.9 seconds and a top speed of 316km/h. Don’t take our word for it – take the word of five-time 500cc motorbike world champion and long-time Mercedes-AMG owner Mick Doohan, who says it might just be his all-time favourite model from Mercedes-AMG.
“It's a cracking car,” Mick says. “…one minute you can be cruising silently to the local shops on purely electric power, and next minute you’re ready to carve up a racetrack with the combo of a bi-turbo V8 and an electric motor.”
Inspected with the utmost care.
With Service A and Service B inspections, you and your Mercedes-Benz EQ model are in good hands. In addition to various checks, EQ-specific vehicle components are also examined, such as the high-voltage battery, the vehicle charge socket and the charging cable. This gives you that peace of mind while you’re driving.
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Further benefits through Service A and B.
Having your vehicle serviced by a Mercedes-Benz Service Partner lets you benefit from Digital Service Report.
Digital Service Report.
The Digital Service Report provides you with a reliable record of the service work carried out. The complete data on the service work carried out is stored securely in the central Mercedes-Benz database for the life of the car. In Mercedes-Benz, you, as the vehicle owner, can view your service data at any time. We always recommend that you keep the last service report, for instance, in case you want to sell the vehicle. If the report gets lost, any Mercedes-Benz partner can provide information on all the vehicle's service data and, if required, generate a complete service history.
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Trained Technicians
Mercedes-Benz technicians are trained to incredibly high standards. Every technician is a specialist in our vehicles and understands what makes them tick. Each Authorised Repairer will also have technicians who are specialists in their field, whether that’s telematics, transmission systems or drive trains so we’ll have you covered, whatever the issue.
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GenuineParts
For our extensive parts portfolio, quality comes as standard. Precisely defined
specifications, comprehensive checks and extensive testing ensures that
Mercedes-Benz GenuineParts meet our high and exacting standards. As
a result, all Mercedes-Benz GenuineParts come with a two year unlimited mileage warranty.
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Service Intervals
Mercedes-Benz Service Intervals.
At Mercedes-Benz we are proud to offer vehicles that have long service intervals. This means more driving and less frequent visits to our Mercedes-Benz Authorised Services Centres.
20,000km or 1 year- whichever occurs first
15,000km or 1 year- whichever occurs first
10,000km or 1 year- whichever occurs first
25,000km or 1 year- whichever occurs first
40,000km or 1 year- whichever occurs first
25,000km or 1 year- whichever occurs first
Peace of Mind.
Drive with complete peace of mind knowing that your new Mercedes-Benz comes with 3 years complimentary scheduled servicing and a 5 year warranty.
Complimentary 3 Year Scheduled Servicing.
Complimentary scheduled servicing is included on every new Mercedes-Benz passenger vehicle and demonstrator vehicle sold via an Authorised Mercedes-Benz New Zealand Retailer.
Servicing uses all lubricants and genuine service parts required by the Mercedes-Benz Service schedule and includes:
• Computer diagnostic analysis.
• Complete visual inspection.
• Engine oil replacement.
• Installation of genuine filter(s).
• Replacement air filter (subject to service criteria).
• Any corrective adjustments itemised in the Mercedes-Benz Service schedule.
• Warrant of Fitness inspections (if required).
The 3 year Scheduled Servicing starts from the date of registration or vehicle delivery – whichever occurs first.
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The Owner's Responsibilities
The Mercedes-Benz Scheduled Service Plan has been designed to further enhance the peace of mind motoring. The owner’s responsibilities are to ensure the following basic conditions are fulfilled:
• Owner's must maintain their Mercedes-Benz vehicle in accordance with the vehicle service schedule as indicated by the instrument cluster; and
• All scheduled maintenance work must be performed within 30 days or 500km of due procedure by an authorised Mercedes-Benz Dealer or an Authorised Mercedes-Benz Service Centre.
Failure to comply with the above requirements may void the Mercedes-Benz Scheduled Service Plan and vehicle warranty.
This Scheduled Service Plan will be void and automatically cease to operate if:
• The owner or operator of the vehicle does anything which causes or would cause the Passenger Vehicle Warranty to cease to operate or expire; or
• The vehicle is being or has been used for hire, driver instruction or conveyance of passengers for fare or courier purposes.
The Mercedes-Benz Scheduled Service Plan shall not include or provide under its liability the following:
• Additional servicing or maintenance, parts or lubricants to perform maintenance not detailed in the vehicle service schedule or recommended by Mercedes-Benz;
• Vehicle registration, government licensing requirements, road user charges, fuel or insurance;
• Items subject to normal wear and tear including tyres, wheel alignments, brakes, wiper blades, oil top ups, bulb replacement, suspension components;
• Consequential damage due to neglect in relation to periodic and scheduled servicing;
• Breakages: glass, lenses, mirrors; body mounting
• Paint: touch-up of stone chips, repair of damage to body and wheels;
• Costs to the repair of items or assemblies not standard to the vehicle or non-genuine parts installed by any person other than an Authorised Mercedes-Benz Dealer or an Authorised Mercedes-Benz Service Centre;
• Damage: any damage caused by the owner/driver or a third party - for example the Mercedes-Benz Scheduled Service Plan does not include repairs needed as a result of damage caused by an accident, theft, motor-sport involvement, misuse or acts of negligence – including any damage due to any causes listed in the Passenger Vehicle Warranty which are expressed as not covered under that warranty;
• Items covered by the Passenger Vehicle Warranty (which will be covered separately by the Passenger Vehicle Warranty only to the extent they are covered by, and not excluded from, the Passenger Vehicle Warranty); and
• Any servicing or work carried out on the vehicle by any person not authorised by Mercedes-Benz.
Please refer to your warranty manual for further details.
Mercedes-Benz Service Plan
Extend your service plan with the 4th and 5th year Mercedes-Benz Service Plan. This 2 year service plan ensures that you can enjoy peace of mind beyond the complimentary 3 years schedule servicing period.
Vehicle servicing will include:
• Computer diagnostic analysis.
• Complete visual inspection.
• Engine oil replacement.
• Installation of genuine filter(s).
• Replacement air filter (subject to service criteria).
• Any corrective adjustments itemised in the Mercedes-Benz Service schedule.
• Warrant of Fitness inspections (if required).
Exclusions may apply. The scheduled services performed will include all lubricants and genuine service parts required by the Mercedes-Benz service schedule. Refer to 'Exclusions from the Scheduled Service Plan’.
The 4th & 5th year Mercedes-Benz Service Plans are available on New Zealand new, demonstrator and used vehicles up to 3 years from the date of first registration. Service Plan pricing varies between vehicles and may be subject to change.
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The 4th & 5th year Mercedes-Benz Service Plans are available on eligible new, demonstrator and used vehicles up to 3 years from the date of first registration. Service Plan pricing varies between vehicles and may be subject to change. Excludes imported vehicles, V-Class and EQV.
The owner’s responsibilities are to ensure the following basic conditions are fulfilled:
• Owners must maintain their Mercedes-Benz vehicle in accordance with the vehicle service schedule as indicated by the instrument cluster; and
• All scheduled maintenance work must be performed within 30 days or 500km of due procedure by an authorised Mercedes-Benz Dealer or an Authorised Mercedes-Benz Service Centre.
Failure to comply with the above requirements may void the Mercedes-Benz Scheduled Service Plan and vehicle warranty.
This Scheduled Service Plan will be void and automatically cease to operate if:
• The owner or operator of the vehicle does anything which causes or would cause the Passenger Vehicle Warranty to cease to operate or expire; or
• The vehicle is being or has been used for hire, driver instruction or conveyance of passengers for fare or courier purposes.
This service plan is fully transferable and remains with the vehicle. It will be automatically transferred to the new owner in the event of sale. The new owner must continue to adhere to the conditions outlined in this plan for it to remain valid.
Choose a Mercedes-Benz Service Plan and enjoy ongoing peace of mind, knowing that your standard scheduled servicing costs are upfront and fixed for the term of your plan[1].
For pricing for the 4th and 5th Service Plan Extension, please contact your authorized Mercedes-Benz agent.
[1]Prices are exclusive of GST. Terms, conditions and exclusions apply. For further information (including vehicle eligibility), customers should contact their Authorised Mercedes-Benz Retailer.
The Mercedes-Benz Scheduled Service Plan shall not include or provide under its liability the following:
• Additional servicing or maintenance, parts or lubricants to perform maintenance not detailed in the vehicle service schedule or recommended by Mercedes-Benz;
• Vehicle registration, government licensing requirements, road user charges, fuel or insurance;
• Items subject to normal wear and tear including tyres, wheel alignments, brakes, wiper blades, oil top ups, bulb replacement, suspension components;
• Consequential damage due to neglect in relation to periodic and scheduled servicing;
• Breakages: glass, lenses, mirrors; body mounting
• Paint: touch-up of stone chips, repair of damage to body and wheels;
• Costs to the repair of items or assemblies not standard to the vehicle or non-genuine parts installed by any person other than an Authorised Mercedes-Benz Dealer or an Authorised Mercedes-Benz Service Centre;
• Damage: any damage caused by the owner/driver or a third party - for example the Mercedes-Benz Scheduled Service Plan does not include repairs needed as a result of damage caused by an accident, theft, motor-sport involvement, misuse or acts of negligence – including any damage due to any causes listed in the Passenger Vehicle Warranty which are expressed as not covered under that warranty;
• Items covered by the Passenger Vehicle Warranty (which will be covered separately by the Passenger Vehicle Warranty only to the extent they are covered by, and not excluded from, the Passenger Vehicle Warranty); and
• Any servicing or work carried out on the vehicle by any person not authorised by Mercedes-Benz.
Please refer to your warranty manual for further details.
New Vehicle Warranty.
Our comprehensive Warranty means peace of mind for five years for Mercedes-Benz Passenger Cars purchased from Authorised Mercedes-Benz Retailers in New Zealand. The warranty is our promise to you that Mercedes-Benz will repair or replace manufacturing defects in material or workmanship, which arise during the warranty period, free of charge.
5 year Warranty is applicable to vehicles first registered on or after 1 August 2022.
If your vehicle was registered prior to 1 August 2022, then the 3 year warranty period applies.
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Other workshop services.
Discover other services for your Mercedes-Benz.