Aftersales

Mercedes me Online Appointment Booking.

Book your service appointment online. For example for your next inspection, a pending repair or a wheel change.
Book your service appointment online. For example for your next inspection, a pending repair or a wheel change.

Peace of mind


Your vehicle is in the right hands.

Peace of mind


Your vehicle is in the right hands.

Mercedes-Benz Authorised Service Centres

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Service Intervals.

Mercedes-Benz service intervals have been set to ensure you get the best performance from your vehicle over its life.


Service Intervals.

Mercedes-Benz service intervals have been set to ensure you get the best performance from your vehicle over its life.

Service intervals as of 01/05/2015.

Below you will find an example of the items covered during a standard A Service and standard B Service. For this example only, the service sheets relate to a Mercedes-Benz C-Class (W205) and the items covered may vary between models.


Complimentary 3 Year Scheduled Servicing.


Complimentary 3 Year Scheduled Servicing.

Complimentary scheduled servicing is included on every New Zealand New passenger vehicle and demonstrator passenger car sold via an Authorised Mercedes-Benz Retailer. What this means for our customers is your first three years of unlimited kilometre servicing are complimentary, courtesy of Mercedes-Benz New Zealand. Receive greater peace of mind knowing your Mercedes-Benz will be cared for.

Vehicle servicing will include: 

  • Computer diagnostic analysis.
  • Complete visual inspection.
  • Engine oil replacement.
  • Installation of genuine filter(s).
  • Replacement air filter (subject to service criteria).
  • Any corrective adjustments itemised in the Mercedes-Benz service schedule and will also include Warrant of Fitness inspections (if required).
  • Exclusions may apply.[1]


The scheduled services performed will include all lubricants and genuine service parts required by the Mercedes-Benz service schedule. Refer to 'Exclusions from the Scheduled Service Plan'.[1]

Our Passenger Vehicle Warranty, Road care and Scheduled Service Plan run in unison for three years from either the date the vehicle was first registered, or the date of delivery - whichever occurs first.

 

[1] The W461 G-Professional will come with 3 complimentary scheduled services within the first three years of ownership from initial registration.


Mercedes-Benz Services


Mercedes-Benz Services

Star Service

Packages to best suit your vehicle.

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Star Service

Packages to best suit your vehicle.

If your Mercedes-Benz is over 3 years old or your complimentary scheduled servicing has ended, don’t worry – you may be eligible for one of our new Star Service packages. These new packages and pricing are designed to suit your Mercedes-Benz passenger vehicle. With a straightforward pricing list based on your specific model, these packages make servicing your vehicle transparent and easy to understand. 

Plus, when you book your Star Service, you’ll receive a complimentary Mercedes me Adapter^ (subject to your vehicle being an eligible model^ and not already being fitted with one), which provides a new way to connect with your vehicle through the smartphone app.

Premium Express Service.

Quality without compromise.

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Premium Express Service.

Quality without compromise.

At Mercedes-Benz, we understand that your time is precious, which is why we are pleased to introduce Mercedes-Benz Premium Express Service. It includes everything you’ve come to expect from Mercedes-Benz servicing – but in 90 minutes or less.

While you relax with a coffee in the customer lounge, dedicated Premium Express Service technicians can process a complete service for your vehicle in 60 minutes for an A service and 90 minutes for a B service (including wash). This is made possible by dedicated service bays, process efficiencies and attention to detail that is exercised with each vehicle that comes in for a Premium Express Service.

To book your vehicle in for a Premium Express Service, please contact your local participating authorised Mercedes-Benz retailer today.

Benefits of Premium Express Service:

  • Two dedicated Express Service technicians who conduct a thorough inspection of your vehicle.
  • Access to customer lounge facilities during the service (Wifi access and refreshments).
  • Flexible booking times and availability.

[1] Premium Express Service is available on all Mercedes-Benz Passenger Car models excluding Smart and AMG vehicles. Only available at Mercedes-Benz Auckland and Mercedes-Benz North Shore.


Bio-Fuels Advice


Bio-Fuels Advice

Due to the environmental benefits that come from the use of renewable energy resources; the trend toward the reduction of greenhouse gas emissions and the sustainability of present fossil fuels, many vehicle operators have expressed interest to us in operating their Mercedes-Benz vehicles on commercially available “bio-fuel” blends.

We wish to advise our esteemed customers on our position with regards to use of bio-fuel blends in Mercedes-Benz vehicles.

Please note that Mercedes-Benz strongly recommends that you use only high-quality fuels from a commercially available sources whether diesel, biodiesel, or gasoline as the fuel manufacturers take great care to deliver products that meet the required fuel standards. We must also stress that vehicle damage that results from misfueling or from the usage of substandard, non-approved or privately blended fuels may affect your new vehicle manufacturer’s warranty.

It should also be noted that when using ethanol blended fuels an increase in fuel consumption can be expected due to the lower energy content of ethanol.

Diesel

Diesel

Petrol

Petrol