The motor vehicle industry in New Zealand is unique, being that we are one of a few countries in the world to allow the importation of ‘Grey imports’. These are passenger cars that were not built for New Zealand, but have been brought in to the country as new or used passenger cars by private importers rather than the official factory distributor such as Mercedes-Benz New Zealand Limited in the case of Mercedes-Benz passenger cars.

When establishing equipment levels for Mercedes-Benz passenger cars available in our local market, Mercedes-Benz New Zealand Limited chooses standard features and equipment that best suits the challenges of New Zealand's wide-ranging environment and driving conditions. As such import passenger cars may be missing certain key features added to New Zealand new passenger cars.

In many cases New Zealand ordered cars are higher equipped than those imported from overseas. Therefore, a simple Manufacturer Recommended Retail Price (MRRP) comparison is often inaccurate at best and only represents part of the entire picture.

Key specification differences between import passenger cars may include:

• Airbags; New Zealand passenger cars often have the highest number of airbags specified for our market.
• PRE-SAFE® anticipatory occupant protection system.
• MBUX Media Interface with ‘Hey Mercedes’.
• Driving Assistance package - inc Active Blind Spot Assist, Active Lane-Keeping Assist, DISTRONIC PLUS with Steering Assist, PRE-SAFE® Brake with Active Pedestrian Protection, Brake Assist (BAS) with Junction Assist, Rear-end Collision warning and protection system.
• New Zealand mapping data with Speed Sign Recognition.
• Factory warranty length and discretionary goodwill consideration.

All of the systems in your New Zealand new Mercedes-Benz passenger car have been preprogramed to function correctly in our environment. Things like Navigation and Speed Sign Recognition in imported passenger cars may not function correctly once brought to New Zealand. Likewise any internet connectivity functions a Grey Import passenger car may have may no longer work correctly in New Zealand.

Additionally, stay safe in the knowledge that support is ready and waiting for you should the worst happen. All New Zealand new Mercedes-Benz passenger cars come with three years free roadside assist in the event of an accident or breakdown. Your Mercedes-Benz passenger car will be transported to the nearest authorised Mercedes-Benz retailer, and repaired to the highest standard.

If you are looking to purchase a second hand Mercedes-Benz passenger car, there are a number of benefits to visiting your local authorised retailer. The ‘Mercedes-Benz Certified’ program for used Mercedes-Benz passenger cars ensures you are purchasing a genuine New Zealand new Mercedes-Benz passenger car that was designed and built for our conditions.

All Mercedes-Benz Certified passenger cars come with the peace of mind that a Mercedes-Benz passenger car has been serviced and maintained to the highest standard by factory trained technicians. With extensive certifications including comprehensive service history and a 118 point safety check, you can be sure a Certified Pre-Owned Mercedes-Benz is a vehicle up to our standards, giving you that extra feeling of confidence unique to owning a Mercedes-Benz.

All our Certified Pre-Owned passenger cars come with a minimum 2-year, unlimited kilometre, nationwide factory backed warranty and more:

• 118-point check
• Factory trained technicians
• Complimentary 24hr roadside assistance with Mercedes-Benz
• Minimum 2-year, unlimited kilometre, factory backed warranty
  
• Mercedes-Benz service history
• Only authorised retailer
• New Zealand new passenger cars only

Mercedes me connect seamlessly connects you to your passenger car, and your passenger car to everything that is important to you. A personal digital companion that brings your Mercedes-Benz into your life, giving you access to a whole range of connected services designed to make your life and mobility easier.

The Mercedes me connect app gives you total control over your Mercedes-Benz, housing all of your remote access services, from Remote Start and Locking to Vehicle Tracking and Parked Vehicle Location.

A key aspect to note with all Grey Import Mercedes-Benz passenger cars is that Mercedes me will not automatically function in New Zealand. All connected vehicle systems are factory programmed to work with their home nation’s mobile network, and as such any imported vehicles will not automatically connect our local New Zealand data provider.

For older New Zealand new passenger cars, an adapter is available from your local retailer which will give your car a selection of the Mercedes me functions.

Click the below link to learn more about Mercedes me.

When you purchase a New Zealand new Mercedes-Benz or AMG passenger car, you benefit from the support and service that only Mercedes-Benz New Zealand Limited, its authorised Mercedes-Benz retailer network and their captive financier Mercedes-Benz Financial Services New Zealand Limited[1] can provide. Talk to the Business Manager of your preferred Mercedes-Benz retailer who will help you find the financial solution that best fits your needs.

Benefits include:

• Competitive fixed rates
• Payments tailored to suit individual needs
• Easy and fast credit applications
• Ability to build up equity in your car
• Peace of mind when you include Mercedes-Benz Insurance
• Manage your account 24/7 with myFinance

Furthermore, Mercedes-Benz Insurance protects you and your car as completely as our passenger cars are designed to protect you. You can be assured of absolute peace-of-mind, expert care, and a genuine commitment to helping maintain the safety, performance and value of your Mercedes-Benz.

• Three years new for old replacement on your New Zealand new Mercedes-Benz and AMG passenger cars
• Authorised Repair Network to ensure your Mercedes-Benz remains in perfect condition
• Immediate cover
• Third party liability cover
• 24 Hour Assistance – Phone 0800 506 606

All New Zealand new Mercedes-Benz passenger cars are built for our conditions, with this extending to the types of fluids they require and the length of time recommended between services. Our comprehensive Owner Protection Plan means peace of mind for three years on all new Mercedes-Benz passenger cars purchased from an authorised Mercedes-Benz retailer. There is no kilometre limitation and your passenger car is covered for parts and labour charges incurred when rectifying a manufacturing defect relating to materials or workmanship.

New Zealand new Mercedes-Benz passenger cars have the following coverage:

• 3 year / unlimited kilometre factory backed warranty
• 3 year / unlimited kilometre service plan
• 3 years Mercedes-Benz Roadside Assistance, 24 hours, 365 days of the year
• 5-year perforation corrosion coverage
• Factory Trained and Certified Service Technicians
• Guaranteed use of genuine new Mercedes-Benz parts
  
• Complementary use of Service Loan vehicles while your car is being serviced
• Complementary service pick-up and delivery from and to customer's residence or work
• Goodwill consideration after the expiration of the new car warranty
• Approved Pre-owned Warranty can be applied on qualifying New Zealand new Pre-owned passenger cars.

These warranties will not be applied to Grey Import passenger cars by Mercedes-Benz New Zealand Limited.

Please note that all Grey Import Mercedes-Benz passenger cars into New Zealand are covered by a two-year factory global warranty, but will not be covered beyond this point. Discretionary goodwill consideration after the warranty expiration is unlikely on any Grey Import Mercedes-Benz passenger car.

In any situation you may call the toll free Mercedes-Benz roadside assistance team on the following number: 0800 622 277