Warranty.

Making sure you’re back on the road as quickly and effortlessly as possible.

New vehicle warranty


3 Year Owner Protection Plan.

Peace of Mind.

New vehicle warranty


3 Year Owner Protection Plan.

Peace of Mind.

Our comprehensive Owner Protection Plan means peace of mind for three years for new Mercedes-Benz passenger cars purchased from authorised Mercedes-Benz retailers in New Zealand. There's no kilometre limitation and your vehicle is covered for parts and labour charges incurred in rectifying a manufacturing defect relating to materials or workmanship.

Further to this, the high voltage batteries in our electric and plug-in hybrid vehicles are covered for 8 years or up to 160,000kms.

The three year period commences on the date delivered to the customer, or the date of first registration with NZTA (whichever comes first).

*Note, the W461 G-Professional vehicles, have a three year warranty up to 200,000kms.
 

    • What does the Plan cover?

      What does the Plan cover?

      The Plan is our promise to you that Mercedes-Benz will repair or replace manufacturing defects in material or workmanship which arise during the warranty period free of charge.

      However, the Plan only covers the vehicle as manufactured by us and does not cover any modification, accessories, bodies, or other goods or services supplied by a third party manufacturer or supplier.

    • What doesn't the Plan cover?

      What doesn't the Plan cover?

      If the defective materials or workmanship do not relate to manufacture, then the repair or replacement of the defect won't be covered by the Plan. This means that the Plan will not cover defects caused by the following, which is a summary of the main exclusions, please see the Owner Protection Plan for more detail.

      • Ignoring any instructions contained in the owner's manual or failing to correctly respond to any warning lights or messages in the vehicle that appear on the dashboard information system
      • If you misuse your vehicle - including not driving it in accordance with the instructions in the owner's manual, driving at excessive speeds, engaging in competition or motor sports or exceeding the vehicle’s capacity in regards to use, application or load. 
      • Failing to service or maintain the vehicle according to the instructions or at the prescribed intervals as defined in the owner's manual. 
      • If servicing, maintenance or repairs are performed by a non-authorised Mercedes-Benz retailer which causes a defect. 
      • Modifications in engine output or vehicle specifications without Mercedes-Benz’s approval.
      • If a defect is caused by non-genuine Mercedes-Benz parts or parts, accessories, supplies or service products which are not approved by Mercedes-Benz.
      • If a defect is caused by any modification, bodywork alterations or incorrect fitting of an accessory to your original Mercedes-Benz after its manufacture by a non-authorised Mercedes-Benz retailer. Third party products or services may be covered by a warranty provided by the relevant third party manufacturer or supplier. Your authorised Mercedes-Benz retailer may be able to provide you with contact details so that you can enquire as to whether a third party warranty may apply. 
      • Defects caused by improper care or cleaning methods or the use of cleaning materials, fuels or lubricants not approved by Mercedes-Benz.
      • If a defect is a result of normal wear and tear on items and consumables such as spark plugs, wiper blades, lubricants, brake pads, brake discs, clutches and tyres. 
      • If a defect is caused by external influences such as plant and animal substances, storms, hail, bird or animal droppings, pollution or other environmental impacts, or from events such as salt water ingress, accident damage or vandalism. 
      • In addition, the Plan does not cover damage to glass, except in the event of a stress fracture.
    • When does the Plan cease to apply?

      When does the Plan cease to apply?

      The Plan will cease to apply if the:

      • Vehicle is assessed as a write off, repairable write off or total loss;
      • Vehicle is used for commercial or public transport purposes such as a taxi, limousine or other hire, rental or charter vehicle;
      • Odometer reading cannot be determined as accurate as a result of it being inoperative, tampered with, altered, disconnected or removed from the vehicle; or
      • Vehicle becomes unroadworthy or unregistered.
    • How do I get assistance to correct a manufacturing defect?

      How do I get assistance to correct a manufacturing defect?

      At Mercedes-Benz we are all about getting you back on the road as quickly and effortlessly as possible.

      • Present the vehicle to an authorised Mercedes-Benz retailer immediately or as soon as practicable after a defect arises that may be due to a manufacturing defect. 
      • Repair work under the Plan must be carried out by an authorised Mercedes-Benz retailer using Mercedes-Benz Genuine Parts. 
      • You must permit the authorised Mercedes-Benz retailer to fully inspect the vehicle. Some repairs, diagnosis or replication of the defect may not be possible with only one inspection, so you may need to make more than one visit to an authorised Mercedes-Benz retailer. 
      • Any parts that have been replaced as part of a repair under the Plan will become the property of Mercedes-Benz.

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    • What costs are not covered?

      What costs are not covered?

      The Plan covers the repair or replacement of manufacturing defects, but does not cover the cost of any related expenses or losses caused by the defect, such as the cost of telephone calls, rental cars, hotels, taxis, downtime, inconvenience or any loss of profit, loss of revenue or contingent, consequential or indirect losses.

      The Plan does not cover servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axles, wheel balancing and tyre rotation.

    • Other terms and conditions

      Other terms and conditions

      Mercedes-Benz takes all precautions which are usual and reasonable to ensure the quality of materials and workmanship in its products.

      Provided that the terms and conditions of the Plan have been complied with, any unexpired period of the Plan may be transferred to a new registered owner of the vehicle.

      The Plan applies to all Authorised New Zealand new Mercedes-Benz vehicles.

      The Plan is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the Plan and is not to be taken as a warranty document/statement. Please refer to the Owner Protection Plan provided at delivery or contact your authorised retailer for all terms, conditions and exclusions of the Plan.

      Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of the Owner Protection Plan are in addition to any other rights and remedies you have under a law in relation to the vehicle.

       

    Certified Pre-Owned


    Feels like new again.

    Certified Pre-Owned


    Feels like new again.

    Mercedes-Benz Certified

    Excellent craftsmanship. Exceptional quality. Luxury design. Experience everything you’d expect from a Mercedes-Benz with Certified Pre-Owned.

    With extensive certifications including comprehensive service history and 118 point safety check, you can be sure a Certified Pre-Owned is a vehicle up to our standards, giving you that extra feeling of confidence unique to owning a Mercedes-Benz.

    Available only at authorized Mercedes-Benz retailers, all our Certified Pre-Owned vehicles come with a minimum 2-year, unlimited kilometer, nationwide factory backed warranty and more:

    • 118-point check
    • Factory trained technicians
    • Complimentary 24hr roadside assistance with Mercedes-Benz
    • Minimum 2-year, unlimited kilometer, factory backed warranty
    • Mercedes-Benz service history
    • Only authorised retailer
    • New Zealand New vehicles only

    Discover a Mercedes-Benz that feels like new again today.

    Vehicle depicted is a stock image of C 300 Coupé which can be purchased new or as a Certified Pre-Owned vehicle, subject to availability. Actual Certified Pre-Owned vehicle may vary. Visit your local Mercedes-Benz retailer for further details today.
     

    Factory backed Warranty for all Certified Pre-Owned Vehicles.

    Two white cars

    Factory backed Warranty for all Certified Pre-Owned Vehicles.

    When we go to such lengths to comprehensively check every Mercedes-Benz Certified pre-owned vehicle, it should come as no surprise that all qualifying vehicles have a Mercedes-Benz Certified Pre-Owned factory warranty. The warranty is only available for Mercedes-Benz Certified Pre-Owned Vehicles purchased from an authorised Mercedes-Benz retailer in New Zealand.

    When you purchase a Mercedes-Benz Certified vehicle you receive nationwide, unlimited kilometre, factory backed warranty coverage of a minimum of 2 years.

    In the case of a vehicle less than 2 years old, the total warranty period is the balance of the new car warranty, and in addition a minimum 1 year Mercedes-Benz Certified Warranty, which commences at the expiration of the Mercedes-Benz New Passenger Car 3 Year Owner Protection Plan.

    In the case of an eligible vehicle less than 8 years old, the Mercedes-Benz Certified Warranty period commences after any remaining new car warranty has expired, or on the date of delivery of the Mercedes-Benz Certified vehicle at an authorised Mercedes-Benz retailer in New Zealand.

      • What does the Mercedes-Benz Certified Warranty cover?

        What does the Mercedes-Benz Certified Warranty cover?

        The Mercedes-Benz Certified Warranty provides coverage for manufacturing defects and a range of breakdown and roadside assistance situations almost anywhere in New Zealand.

        Mercedes-Benz will repair or replace (at our election) manufacturing defects in material or workmanship which arise during the relevant Warranty period free of charge.

        However, the Mercedes-Benz Certified Warranty only covers vehicles imported and manufactured by Mercedes-Benz. It does not cover any modification, accessories, bodies or other goods or services supplied by a third party manufacturer.

      • What doesn't the Mercedes-Benz Certified Warranty cover?

        What doesn't the Mercedes-Benz Certified Warranty cover?

        The Warranty covers the same mechanical components and exclusions as set out in the Mercedes-Benz New Passenger Car Owner Protection Plan, subject to a number of additional excluded components as summarised below. Please see the Mercedes-Benz Certified Warranty booklet for more detail on the exclusions. These components are excluded from the Warranty:

        • Consumable items such as oil seals, gaskets, external linkages, clutch friction plates, spark plugs, ignition leads, recharging air conditioners, fuel, lubricants and coolants.
        • Any items that require replacement as part of normal vehicle maintenance including batteries, leads, glow plugs, belts, filters, hoses, globes, brake and clutch linings, brake pads, disc rotors and disc and drum machining.
        • Repairs required for wheels, tyres, paintwork, chrome, seals, panels and bodywork, all glass items, decorative or trim components which include seat covers, door trims, soft top or convertible roof, covers, carpets, edge protectors, cup holders, ashtrays and telephone equipment and software.
        • Exhaust systems, including manifold, engine pipe, muffler, pipe sections, tail pipe and mounts.
      • When does the Warranty cease to apply?

        When does the Warranty cease to apply?

        The Warranty will cease to apply if:

        • the vehicle is modified from the manufacturer’s specifications without our approval;
        • the vehicle is not serviced at the intervals or time or distance specified in the Maintenance Booklet;
        • the vehicle is used in motor sport, competition, rally or race;
        • the vehicle is used as a police or other emergency vehicle;
        • the vehicle is used outside of New Zealand;
        • the vehicle is used for a purpose for which it was not designed;
        • the vehicle is assessed as a write off, repairable write off or total loss;
        • the vehicle is sold via a public auction;
        • the vehicle is used for commercial or public transport purposes such as a taxi, limousine or other hire, rental or charter vehicle;
        • the odometer reading cannot be determined as accurate as a result of it being inoperative, tampered with, altered, disconnected or removed from the vehicle; or
        • the vehicle becomes unroadworthy or unregistered
        • you cease to be the registered owner of the vehicle
      • How do I get assistance to correct a manufacturing defect?

        How do I get assistance to correct a manufacturing defect?

        Obviously we want to get you back on the road as quickly and as effortlessly as we can.

        • Present the vehicle to an authorised Mercedes-Benz dealer immediately or as soon as practicable after a defect arises.
        • You must also present a copy of the Warranty booklet provided to you at delivery together with the vehicle’s Service Booklet.
        • Repair work under the Warranty must be carried out by an authorised Mercedes-Benz dealer using Mercedes-Benz Genuine Parts.
        • You must permit the authorised Mercedes-Benz dealer to fully inspect the vehicle. Some repairs, diagnosis or replication of the defect may not be possible with only one inspection, so you may need to make more than one visit to an authorised Mercedes-Benz dealer.
        • Any parts that have been replaced as part of a Warranty repair will become the property of Mercedes-Benz.
        • If your vehicle requires emergency repair work and you are unable to deliver your vehicle to an authorised Mercedes-Benz dealer, please contact Mercedes-Benz Roadside Assistance on 0800 320 230.
      • What costs are not covered?

        What costs are not covered?

        The Mercedes-Benz Certified Vehicle Warranty covers the repair or replacement of manufacturing defects, but does not cover for the cost of any related expenses or losses caused by the defect, such as the cost of telephone calls, rental cars, hotels, taxis, downtime, inconvenience or any loss of profit, loss of revenue or contingent, consequential or indirect losses.

        The Warranty does not cover servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axels, wheel balancing and tyre rotation. Other terms and conditions. Any unexpired term of the Warranty cannot be transferred to new owners of your vehicle.

        These warranty terms apply to all Mercedes-Benz vehicles registered for Mercedes-Benz Certified Vehicle Warranty on or after 1 December 2006.

        Mercedes-Benz reserves to right to modify or amend the terms of the Warranty at any time without notice.

        The Warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the Warranty and is not to be taken as a warranty document/statement. Please refer to the warranty booklet provided at delivery or contact your authorised dealer for all terms, conditions and exclusions of the Warranty.

        The Warranty is issued by Mercedes-Benz New Zealand Ltd.

      • Other terms and conditions

        Other terms and conditions

        Any unexpired term of the Warranty cannot be transferred to new owners of your vehicle. 

        These warranty terms apply to all Mercedes-Benz vehicles registered for Approved Pre-Owned Vehicle Warranty on or after 1 December 2006. 

        Mercedes-Benz reserves to right to modify or amend the terms of the Warranty at any time without notice.

        The Warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the Warranty and is not to be taken as a warranty document/statement. Please refer to the warranty booklet provided at delivery or contact your authorised dealer for all terms, conditions and exclusions of the Warranty.

        The Warranty is issued by Mercedes-Benz New Zealand Ltd.