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Leasing & Financing products
Find your finance with Mercedes-Benz Financial New Zealand
Mercedes-Benz Financial New Zealand makes it even easier to drive the car you've always wanted.
Agility
The promise we keep.
The Confidence that comes with Guaranteed Future Value.
At the start of your Agility contract, Mercedes-Benz locks in the future value of your vehicle, promising to protect you from the risk of depreciation. The Guaranteed Future Value*, which equates to the outstanding balance at the end of your contract, can be fully realised when you choose to return your vehicle and settle the remaining balance.
Freedom that puts you in control.
When you purchase a vehicle with an Agility Loan, it comes with The Promise. The Promise ensures both a Guaranteed Future Value* for your vehicle and a range of options for when your contract comes to an end.
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Mercedes-Benz Financial New Zealand - customisable, like your Mercedes-Benz
Discover which product is right for you with our finance comparison table, and feel confident in the knowledge your car and finance will suit your lifestlye.
*Purchase price protection: In the event of a total loss or theft, purchase price protection closes the gap between the replacement value and the purchase price. Monthly series-dependent premium with a term of between 12 and 48 months
Agility Loan Program
Put yourself in control of your Mercedes-Benz experience with Agility, and free yourself from confinement tomorrow.
Design your Agility finance contract to suit your needs in two easy steps:
1. Confidence to begin: Choose the Mercedes-Benz Car of your dream, select your loan term from 24-48 months.
2. Freedom to the end: As your needs change, our flexible end of contract options allows you to choose the option to suit your needs:
Trade: By choosing to trade, this gives you the ability to upgrade your current vehicle for a new one, and always have the latest in technology, safety and efficiency.
Retain: By choosing to your retain your vehicle, you have the flexibility to refinance or payout your Guaranteed Future Value[2].
Return: By choosing to return your vehicle, simply hand back the vehicle and walk away, subject to meeting the Fair Wear and Tear conditions.
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Contact us.
Overdue accounts or financial hardship assistance
We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 0800 959 006 or email us at collections_newzealand@mercedes-benz.com.
We would also like to tell you about a free financial mentoring service called MoneyTalks, who have helped thousands of New Zealanders through challenging financial situations. You can find the link to their website here: MoneyTalks or call them on 0800 345 123
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How do I make a complaint?
If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint with 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.
Our dedicated teams are available between 8.30am-5.00pm (NZT) Monday to Friday.
• Customer Service: 0800 462 369 or mbfsnz_customercare@mercedes-benz.com
• Collections or Hardship Assistance: 0800 959 006 or collections_newzealand@mercedes-benz.com
You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only
We aim to resolve the complaint within 20 calendar days. If we are unable to resolve the complaint within that time, we will let you know and provide you with an update.
For finance matters, our Dispute Resolution team can be contacted by email: complaints@mercedes-benz.com
If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs. FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).
FSCL’s contact details are:
0800 347 257
FSCL, PO Box 5967, Wellington 6140.
Speak to an expert
Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have. Speak to one of our dedicated representatives by requesting a call back. Alternatively, contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options.
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Mercedes-Benz Financial New Zealand
Guaranteed Future Value