Skip to Content
A person on their tablet browsing Mercedes-Benz finance products.

Our tailored finance solutions

Discover our wide range of financing options.

Manage your finance with the Mercedes-Benz Finance App.​

The Mercedes-Benz Finance App simplifies managing your finance. Check your balance, view your payout figure, update your contact and payment details, and access your contract documents, all in one place. Secure payments are easy, giving you full control wherever you are.

> Download on the App store

> Get it on Google Play
Mercedes-Benz Finance App finance contract details
For Personal, Business, or Agility Loans, a deposit is optional.
With a standard Personal or Business loan, you pay off the vehicle, pay out or refinance the final payment (balloon) amount, and you have ownership of the car. With an Agility Loan, you remain flexible and can decide if you want to trade, retain or return the vehicle at the end of your contract.

Mercedes-Benz Financial New Zealand will assess your application and let you know within 48 hours. There may be circumstances where we are unable to approve your application online. That does not necessarily mean you cannot finance your vehicle through Mercedes-Benz Financial New Zealand. We will let you know by email if we require more information.  

For consumer credit contracts you will need recent payslips to confirm income, recent utility bill to confirm residential address and copy of drivers license to confirm your identification.

For business credit contracts you will need all of the documents required for consumer loans. In addition, recent financial information.

You can talk to the business manager of your preferred Mercedes-Benz dealership.

 

Alternatively, send us a message via the contact form link below or call our dedicated customer experience team, committed to providing the highest standard of service to you.

 

Customer experience team: 0800 462 369
Monday to Friday between 8:30am to 5:00pm.

 

Contact form

If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint with 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.

Our dedicated teams are available between 8.30am-5.00pm (NZT) Monday to Friday.

• Customer Service: 0800 462 369 or mbfsnz_customercare@mercedes-benz.com
• Collections or Hardship Assistance: 0800 959 006 or collections_newzealand@mercedes-benz.com

You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only

 

We aim to resolve the complaint within 20 calendar days. If we are unable to resolve the complaint within that time, we will let you know and provide you with an update.

 

For finance matters, our Dispute Resolution team can be contacted by email: complaints@mercedes-benz.com 

If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs. FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).

 

FSCL’s contact details are:

 

fscl.org.nz

0800 959 006

complaints@fscl.org.nz

FSCL, PO Box 5967, Wellington 6140.