A person leaning against a Mercedes-Benz vehicle in front of their house.

Mercedes-Benz Insurance.

Never lose your new car smile. Mercedes-Benz Insurance has your investment covered.

Mercedes-Benz Insurance

Always the right insurance for your Mercedes-Benz.

Mercedes-Benz has gone to great lengths to build quality, safety, and reliability into your vehicle and excellent car insurance cover is part of this. No matter what Mercedes-Benz vehicle you decide on, you can relax knowing our vehicles are backed by one of New Zealand's leading general insurers, Aioi Nissay Dowa. In case of damage, you can have your vehicle repaired with genuine parts^[1] at your choice of Mercedes-Benz Autobody Repairer.

Mercedes-Benz Elite Motor Insurance.

Mercedes-Benz Motor Insurance, underwritten by Aioi Nissay Dowa, offers cover crafted to the standards you expect for your Mercedes-Benz, including comprehensive protection in the event of a total loss.

For full information speak to your local authorised Agent.

Mercedes-Benz Insurance Cover

Your insurance guide

Managing your claims.

Your investment covered

Never lose your new car smile.

Contact Us.

Speak to an expert

Our team is committed to providing the highest standard of service and are here to help with any questions or concerns you may have. Speak to one of our dedicated representatives by requesting a call back. Alternatively, contact your nearest Mercedes-Benz Retailer and ask about our range of personalised financing options.

Request a call back

Find a Retailer

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How do I make a complaint?

If at any time you are dissatisfied with our services, please let us know so we can work together to resolve the issue. Our aim is to resolve your complaint with 5 business days, however if we are unable to do so the matter will be escalated to our Internal Dispute Resolution team.

Our dedicated teams are available between 8.30am-5.00pm (NZT) Monday to Friday.

• Customer Service: 0800 462 369 or mbfsnz_customercare@mercedes-benz.com
• Collections or Hardship Assistance: 0800 959 006 or collections_newzealand@mercedes-benz.com

You can escalate your complaint to Internal Dispute Resolution (IDR). During our IDR process, we will investigate your complaint and gather further information (if necessary). Once our investigation is complete, we will provide you with a final response. Please be mindful that we investigate complaints relating to Mercedes-Benz Financial Services only

We aim to resolve the complaint within 20 calendar days. If we are unable to resolve the complaint within that time, we will let you know and provide you with an update.

For finance matters, our Dispute Resolution team can be contacted by email: complaints@mercedes-benz.com

If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs. FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).

FSCL’s contact details are:

fscl.org.nz

0800 959 006

complaints@fscl.org.nz

FSCL, PO Box 5967, Wellington 6140.

Overdue accounts or financial hardship assistance

We understand that anyone can experience financial difficulty through unexpected life events such as illness, changes in income or relationships, or emergency events such as natural disasters. We are here to help and have a process designed to assist our customers in times of need. We will work with you to assess your individual circumstances and requirements with a view to achieving a suitable solution. If you wish to discuss an overdue account, or to discuss assistance with financial hardship, please contact us on 0800 959 006 or email us at collections_newzealand@mercedes-benz.com.

We would also like to tell you about a free financial mentoring service called MoneyTalks, who have helped thousands of New Zealanders through challenging financial situations. You can find the link to their website here: MoneyTalks or call them on 0800 345 123

_{[1] If a motor vehicle is less than 5 years old from the date that it was purchased new, Aioi use new Mercedes-Benz genuine parts for the repair of your motor vehicle. Paying the reasonable costs for these parts. For motor vehicles 5 years or older from Aioi use parts that are compatible with the age and condition of the motor vehicle at the time of the accident.

Motor vehicles not made or imported by Mercedes-Benz may be repaired with non-manufacturer parts, ensuring compatibility with the motor vehicle’s age and condition.}