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Mercedes me ID
Your key to the digital world of Mercedes.
Log in with your Mercedes me ID to get more out of your Mercedes-Benz. With your Mercedes me ID and your agreement to the Mercedes me Connect Terms of Use, you can use our Digital Extras and set up your vehicle according to your wishes and needs.
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Mercedes-Benz Apps
Connected directly to your Mercedes-Benz.
Discover the versatile apps for your Mercedes-Benz, all of which have one thing in common: each one establishes a direct connection between you and your vehicle. So you always have a clear view of everything - even when you're not sitting in your Mercedes-Benz.
The Mercedes-Benz Adapter consists of hardware and software. The hardware, i.e. the Mercedes-Benz Adapter, is inserted into the diagnostic socket ("OBD2 socket") of the vehicle and subsequently connects to the smartphone via Bluetooth®. In this way, it is possible to read out information from the vehicle. A range of safety, service and mobility functions can be used via the Mercedes-Benz Adapter app, based on the read-out data.
The app is available free of charge from the Apple App Store and Google Play Store.
The list of model series may differ from country to country.
The data read out from your vehicle via the Mercedes-Benz Adapter and information saved by you is not synchronised with the Mercedes-Benz Portal. This data is only saved locally on your smartphone. You can view the data in the Mercedes-Benz Adapter App.
We use technical and organisational security measures in order to protect user's data against manipulation, loss, destruction or against access by unauthorised parties. The security procedures are continually developed as new technology becomes available.
The Mercedes-Benz Adapter and the app give you the benefit of the following services among others:
• Information about the current vehicle status: fuel level, mileage, parking location and duration
• Car park locator with information about prices and opening hours.
• "Cockpit" Mode with live vehicle data, e.g. engine load, oil temperature and remaining distance
• "Car Health Monitor" for fast assistance when the vehicle issues warning messages
• Journey list and refuelling list with export function
• Locate and contact Mercedes-Benz service partner, and arrange appointments
• Reminders for important dates such as the main inspection
Firstly, ensure that the Bluetooth® pairing with the Mercedes-Benz Adapter was successful and that your smartphone is connected with the Adapter MB-xxxx. Your smartphone's Bluetooth® function must be activated for this. The Mercedes-Benz Adapter must be within range. Furthermore, an Internet connection is required for the activation process. Should you nevertheless encounter problems when attempting to start the app, please contact Customer Support.
If one or more trips cannot be combined, this may be because there are gaps between these trips. Two trips can only be combined if the total mileage at the end of a recorded journey corresponds to the total mileage at the start of the subsequent journey. Furthermore, it is not possible to combine private trips with business trips.
The CSV file exportable using the "My Trips" function may contain gaps and be edited subsequently; it is therefore not a legally valid logbook. However, the table can be used as the basis for a logbook.
The Mercedes-Benz Adapter App is the only app to use with the Mercedes-Benz Adapter. Other Mercedes-Benz apps concern vehicles that are already produced with built-in communications module and are therefore not compatible with the Adapter. The functions of the apps may vary as both solutions are based on fundamentally different technologies.
The general difference between the Mercedes-Benz Adapter and the Mercedes-Benz connect vehicles is that the Adapter communicates with the smartphone via Bluetooth® and does not use its own SIM card. If the vehicle ignition is switched off, the Adapter is not active, meaning that Remote Services such as opening and closing of the doors or programming of the auxiliary heating are not possible.
When driving abroad, the Adapter can be used without restrictions if data roaming is activated, i.e. the usual costs for data roaming will apply. However, the Adapter can also be used without an Internet connection, although in this case there may be restrictions, e.g. it may not be possible to translate the GPS coordinates into address data.
On iPhones, this notification appears every time a Bluetooth® device wishes to communicate with the smartphone (hands-free systems are an exception). If the app is already active on the phone (in the foreground or background), the Adapter will establish a connection even if this notification has not been confirmed. Your trips and refuelling are recorded. However, if the app has been actively ended beforehand (e.g. by "swiping out") or the phone has been restarted, this query must be confirmed so that it is possible to call up the app and establish communication with the Adapter.
To become more familiar with our customers' preferences and further develop the app, we evaluate anonymised app usage data (using Adobe Marketing Cloud). If it is not wished to save and evaluate information about app usage, this function can be deactivated and reactivated under App Settings > Usage Data Acquisition.
The Mercedes-Benz Adapter is only compatible with the approved Mercedes-Benz model series.
The Mercedes-Benz Adapter App only works with the Mercedes-Benz Adapter.
You can only obtain an adapter from an authorised Mercedes-Benz retailer. Please contact your local participating Mercedes-Benz retailer for more information on how to get a Mercedes-Benz Adapter
Yes, that is possible. However, make sure that the vehicle's ignition is switched off.
Please reactivate the Mercedes-Benz Adapter by selecting "Add vehicle" in the app. The activation process is a shortened process, and you can start using your Adapter as usual again quickly.
As the main user of a vehicle with a Mercedes-Benz Adapter, you can invite other people to become co-users of this vehicle using the co-user management function. Proceed as follows to do this:
Go to the Mercedes-Benz Portal, click on 'Your Vehicles' and select the relevant vehicle. Then click on 'Manage Co-users' in the 'Mercedes-Benz connect' section. You can use the 'Invite Co-user' function to send an invitation by entering an email address. You and the invited person will be informed by email. The invited co-user can accept the invitation by following the link included in the email.
The co-user must then reactivate the Adapter on their smartphone by disconnecting and reconnecting it. The Adapter can then be activated in the Mercedes-Benz Adapter app using the 'Add New Vehicle' function.
Once the co-user has performed these steps, they can likewise use the Mercedes-Benz Adapter with your vehicle.
Only the main user is able to invite co-users.
After the main user has invited the co-user, the latter must accept the invitation via the link in their email. The co-user likewise requires a Mercedes-Benz user account and the Mercedes-Benz Adapter App, which can be downloaded from the App Store or Google Play. One Mercedes-Benz Adapter per vehicle is sufficient for several users.
The co-user must likewise activate the Adapter to use it. To do this, it is necessary to disconnect and reconnect the Mercedes-Benz Adapter to link the co-user's smartphone to the Adapter. The vehicle can then be added in the app under 'Add New Vehicle'.
The co-user can use the full range of the Mercedes-Benz Adapter App's functions. Their personal data (e.g. journey list) are stored solely on their smartphone and cannot be transferred. Only the main user receives the maintenance offers, and only the main user is able to invite other co-users and activate/deactivate the service.
At the end of the journey, the vehicle values shown on the "My Vehicle" page are saved in the backend and exchanged with the users.
The contents of "Parking & Locating", "Refuelling" and "My Trips" are not synchronised. The determined location data in particular only remain locally on the smartphone on which they were recorded.
Reactivation
Do you want to reactivate your Mercedes-Benz Adapter (e.g. after a service)? All it takes is two simple steps:
Important information regarding disposal of the Mercedes-Benz Adapter:
• Do not dispose of this electrical device in the household waste. Consult your local collection points or authorities for details of how to dispose of the device correctly.
• The Mercedes-Benz Adapter has WEEE Approval (Disposal) EC Directive 2012/19/EU.
• Uncontrolled disposal of electrical devices can lead to hazardous materials entering the groundwater and therefore the food chain, endangering your health and well-being.
• If you replace the device with a new one, the vendor is legally obliged to at least take back the old device for disposal free of charge.
FAQs
Do you still have questions about Mercedes-Benz?
Would you like to know more about Mercedes-Benz Digital Extras? Find the most important questions and answers about registration, payment and use here.
To use Mercedes-Benz Digital Extras, you first need a Mercedes me ID. To register for Mercedes-Benz Digital Extras, please follow these steps:
- Download the Mercedes-Benz App from the App Store or Google Play.
- Enter your telephone number or email address and tap "Next".
- Complete your personal information.
- Read the Terms of Use and tick the box to accept them.
- Tap on "Register".
- Enter the verification code sent to your smartphone or email address to complete the registration process.
You get some Standard Digital Extras with your vehicle that you don’t have to buy. However, to benefit from additional services, a purchase is necessary. Please note some Digital Extras will be complimentary for up to 36 months, and can be renewed via the Mercedes-Benz Store after expiry.
These are some of our most popular services:
- Remote Vehicle Status
- Vehicle Tracker
- Parked Vehicle Locator
- Remote Engine Start
- Live Traffic Information
- Send2Car
The following services are included free of charge:
- Maintenance Management
- Accident Recovery and Breakdown Management
- Telediagnostics
- Remote Vehicle Diagnostics
To purchase a Digital Extra, please follow these steps:
1. Download the Mercedes-Benz App.
2. Open the app on your smartphone.
3. Select a product from the list and tap "Add to basket".
4. Tap on "Go to basket" to proceed to checkout.
5. Tap on "To payment" and select a means of payment.
6. To complete your order, tap on "Order at cost now".
To discover and purchase all available services, please visit the Mercedes-Benz Store online or download the Mercedes-Benz Store app and log in with your Mercedes me ID.
With the Mercedes-Benz App, you can set up your Mercedes-Benz before you set off. In the following, we explain how to set the desired state of charge, specify a departure time and initiate pre-entry climate control.
To set the maximum state of charge:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options".
3. Tap on "Maximum state of charge", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible state of charge.
To specify departure time:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Departure time".
3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
5. Tap "Save" in the top right corner of the screen to save your new departure time.
To set up pre-entry climate control:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Pre-entry climate control".
3. Select "Temperature"
4. Set a temperature for the driver's seat or the front passenger seat. Optionally, you can also select "Entire vehicle".
5. Tap "Save" to save your pre-entry climate control settings. You have thus set up pre-entry climate control for your vehicle.
To use MB.CHARGE public, you must first activate the service in the Mercedes-Benz App, agree to the MB.CHARGE public terms, and then conclude a MB.CHARGE public charging contract with a selected third party.
Activate MB.CHARGE public:
1. Open the Mercedes-Benz App.
2. Tap the three-bar menu icon in the upper left corner of the screen to expand the side menu.
3. Tap on your EV.
4. Select Manage services.
5. Tap on Charging.
6. Tap the button “MB.CHARGE public” to activate the service.
Register for a MB.CHARGE public charging contract:
1. Tap on "Register charging contract"
2. Tap on "Next" to be redirected to the page of the third-party provider
3. Login or Register your Mercedes me ID
4. Tap on "Create profile"
5. Complete your personal information
6. Add your payment method
7. Enter your MB.CHARGE public RFID Card details to activate the service. If you did not receive your MB.CHARGE public RFID card, you can order via the app.
Activate the "Stolen Vehicle Help" service in the Mercedes-Benz App to be able to find your vehicle in the event of theft or loss. After activation, you can use this service to speed up the investigation by police.
The service can be purchased as part of the Guard 360° Package in the Mercedes-Benz Store. Please be sure to activate Stolen Vehicle Help as soon as you receive your vehicle. The benefit of this service can only be claimed 10 days after purchase (waiting period). Vehicles that are already untraceable prior to the purchase of this service or during the waiting period are not covered by the benefit of this service. Please also note your individual insurance conditions, which apply independently of this service.
To activate Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Go to "Settings".
3. Tap on "Manage services".
4. Scroll down to "Stolen Vehicle Help".
5. Tap the button to activate the service.
To use Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Tap on "More" and select "Stolen Vehicle Help".
3. Confirm your data.
4. Report the theft to police.
5. Contact the security centre of our authorised service partner.
Once you have successfully launched Stolen Vehicle Help, our service partner will transmit the location data to police. From this point on, the real-time location of your vehicle is shared with police. As a customer, you have no access to the information on location of your vehicle during the search process, as all security-related issues are handled and managed by our service partner.
You can send an address direct to your vehicle via the Mercedes-Benz App. Once you have confirmed the destination, your navigation system will take you there.
Please follow these steps to send a destination to your vehicle:
1. Open the Mercedes-Benz App.
2. Tap on "Your location".
3. Select your destination by searching for a city or address.
4. Tap on "Route".
5. Tap on "Send address to vehicle".