Mercedes-Benz Certified

Twice loved and always trusted.

Twice loved and always trusted.

Mercedes-Benz Certified

Twice loved and always trusted.

Twice loved and always trusted.

The car you’ve always dreamed of is now even more attainable with Mercedes-Benz Certified. A Mercedes-Benz Certified pre-owned vehicle has been serviced by factory trained technicians and comes with a 118 point check, providing you with the opportunity to own a warrantied Mercedes-Benz with complete confidence and peace of mind.

After all, no one really knows a Mercedes-Benz like we do, and no one puts a Mercedes-Benz Certified vehicle through its paces like we do, which is why a Mercedes-Benz Certified pre-owned vehicle is only available from authorised Mercedes-Benz dealers.

Once they have received our stamp of approval, we’re sure they’ll get one from you. And of course, our stamp of approval is notoriously difficult to get.

Having passed our extensive check, your Mercedes-Benz Certified pre-owned vehicle will make you a member of the Mercedes-Benz family. This will entitle you to some small luxuries like Mercedes Magazine, Welcome pack, access to Owners Online and, of course, the considerable luxury of owning a superb motor car under a factory-backed Warranty.

  • New Zealand New vehicles only
  • Minimum 2-year, unlimited kilometre, factory backed warranty
  • 118-point check
  • Mercedes-Benz service history
  • Factory trained technicians
  • Only authorised dealerships
  • Complimentary 24hr Roadside Assistance with Mercedes-Benz

Factory backed Warranty for all Certifed pre-owned vehicles.

Factory backed Warranty for all Certifed pre-owned vehicles.

Factory backed Warranty

Factory backed Warranty for all Certifed pre-owned vehicles.

Factory backed Warranty for all Certifed pre-owned vehicles.

When we go to such lengths to comprehensively check every Mercedes-Benz vehicle, it should come as no surprise that all qualifying vehicles have a Mercedes-Benz Certified factory warranty. The Warranty is only available for New Zealand new vehicles officially imported by Mercedes-Benz New Zealand Limited, and purchased from an authorised Mercedes-Benz dealership in New Zealand.

When you purchase a Mercedes-Benz Certified vehicle you receive nationwide, unlimited kilometre, factory backed warranty coverage of a minimum of 2 years.

In the case of a vehicle less than 2 years old, the total warranty period is the balance of the new car warranty, and in addition a minimum 1 year Mercedes-Benz Certified Warranty, which commences at the expiration of the Mercedes-Benz New Passenger Car 3 Year Owner Protection Plan.

In the case of an eligible vehicle less than 8 years old, the Mercedes-Benz Certified Warranty period commences after any remaining new car warranty has expired, or on the date of delivery of the Mercedes-Benz Certified vehicle at an authorised Mercedes-Benz dealership in New Zealand.

    • What does the Mercedes-Benz Certified Warranty cover?

      What does the Mercedes-Benz Certified Warranty cover?

      The Mercedes-Benz Certified Warranty provides coverage for manufacturing defects and a range of breakdown and roadside assistance situations almost anywhere in New Zealand.

      Mercedes-Benz will repair or replace (at our election) manufacturing defects in material or workmanship which arise during the relevant Warranty period free of charge.

      However, the Mercedes-Benz Certified Warranty only covers vehicles imported and manufactured by Mercedes-Benz. It does not cover any modification, accessories, bodies or other goods or services supplied by a third party manufacturer.

    • What doesn't the Mercedes-Benz Certified Warranty cover?

      What doesn't the Mercedes-Benz Certified Warranty cover?

      The Warranty covers the same mechanical components and exclusions as set out in the Mercedes-Benz New Passenger Car Owner Protection Plan, subject to a number of additional excluded components as summarised below. Please see the Mercedes-Benz Certified Warranty booklet for more detail on the exclusions. These components are excluded from the Warranty:

      • Consumable items such as oil seals, gaskets, external linkages, clutch friction plates, spark plugs, ignition leads, recharging air conditioners, fuel, lubricants and coolants.
      • Any items that require replacement as part of normal vehicle maintenance including batteries, leads, glow plugs, belts, filters, hoses, globes, brake and clutch linings, brake pads, disc rotors and disc and drum machining.
      • Repairs required for wheels, tyres, paintwork, chrome, seals, panels and bodywork, all glass items, decorative or trim components which include seat covers, door trims, soft top or convertible roof, covers, carpets, edge protectors, cup holders, ashtrays and telephone equipment and software.
      • Exhaust systems, including manifold, engine pipe, muffler, pipe sections, tail pipe and mounts.
    • When does the Warranty cease to apply?

      When does the Warranty cease to apply?

      The Warranty will cease to apply if:

      • the vehicle is modified from the manufacturer’s specifications without our approval;
      • the vehicle is not serviced at the intervals or time or distance specified in the Maintenance Booklet;
      • the vehicle is used in motor sport, competition, rally or race;
      • the vehicle is used as a police or other emergency vehicle;
      • the vehicle is used outside of New Zealand;
      • the vehicle is used for a purpose for which it was not designed;
      • the vehicle is assessed as a write off, repairable write off or total loss;
      • the vehicle is sold via a public auction;
      • the vehicle is used for commercial or public transport purposes such as a taxi, limousine or other hire, rental or charter vehicle;
      • the odometer reading cannot be determined as accurate as a result of it being inoperative, tampered with, altered, disconnected or removed from the vehicle; or
      • the vehicle becomes unroadworthy or unregistered
      • you cease to be the registered owner of the vehicle
    • How do I get assistance to correct a manufacturing defect?

      How do I get assistance to correct a manufacturing defect?

      Obviously we want to get you back on the road as quickly and as effortlessly as we can.

      • Present the vehicle to an authorised Mercedes-Benz dealer immediately or as soon as practicable after a defect arises.
      • You must also present a copy of the Warranty booklet provided to you at delivery together with the vehicle’s Service Booklet.
      • Repair work under the Warranty must be carried out by an authorised Mercedes-Benz dealer using Mercedes-Benz Genuine Parts.
      • You must permit the authorised Mercedes-Benz dealer to fully inspect the vehicle. Some repairs, diagnosis or replication of the defect may not be possible with only one inspection, so you may need to make more than one visit to an authorised Mercedes-Benz dealer.
      • Any parts that have been replaced as part of a Warranty repair will become the property of Mercedes-Benz.
      • If your vehicle requires emergency repair work and you are unable to deliver your vehicle to an authorised Mercedes-Benz dealer, please contact Mercedes-Benz Roadside Assistance on 0800 320 230.
    • What costs are not covered?

      What costs are not covered?

      The Mercedes-Benz Certified Vehicle Warranty covers the repair or replacement of manufacturing defects, but does not cover for the cost of any related expenses or losses caused by the defect, such as the cost of telephone calls, rental cars, hotels, taxis, downtime, inconvenience or any loss of profit, loss of revenue or contingent, consequential or indirect losses.

      The Warranty does not cover servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axels, wheel balancing and tyre rotation. Other terms and conditions. Any unexpired term of the Warranty cannot be transferred to new owners of your vehicle.

      These warranty terms apply to all Mercedes-Benz vehicles registered for Mercedes-Benz Certified Vehicle Warranty on or after 1 December 2006.

      Mercedes-Benz reserves to right to modify or amend the terms of the Warranty at any time without notice.

      The Warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the Warranty and is not to be taken as a warranty document/statement. Please refer to the warranty booklet provided at delivery or contact your authorised dealer for all terms, conditions and exclusions of the Warranty.

      The Warranty is issued by Mercedes-Benz New Zealand Ltd.

    • Other terms and conditions

      Other terms and conditions

      Any unexpired term of the Warranty cannot be transferred to new owners of your vehicle. 

      These warranty terms apply to all Mercedes-Benz vehicles registered for Approved Pre-Owned Vehicle Warranty on or after 1 December 2006. 

      Mercedes-Benz reserves to right to modify or amend the terms of the Warranty at any time without notice.

      The Warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the Warranty and is not to be taken as a warranty document/statement. Please refer to the warranty booklet provided at delivery or contact your authorised dealer for all terms, conditions and exclusions of the Warranty.

      The Warranty is issued by Mercedes-Benz New Zealand Ltd.

    Mercedes-Benz Road Care

    Mercedes-Benz Road Care

    Mercedes-Benz Road Care

    Mercedes-Benz Road Care

    Mercedes-Benz Road Care

    Mercedes-Benz Road Care is one of the most comprehensive emergency roadside assistance services available in New Zealand. Whether you are just around the corner from home, or holidaying inter-island, Mercedes-Benz Road Care will be there to assist you almost anywhere in New Zealand, 24 hours a day, every day of the year.

    For assistance call 0800 320 230.

    Mercedes-Benz Road Care is provided with any new car or Approved Pre-Owned car warranty, at no charge to you. After this period the policy can be renewed annually. 

    As part of the Road Care policy, Mercedes-Benz Road Care ensures that you have access to the people who know your Mercedes-Benz best – your authorised Mercedes-Benz Dealership. Our factory trained technicians provide high repair standards, are trained to keep abreast of product developments and are equipped with sophisticated diagnostic tools to ensure your Mercedes-Benz is running at its best all year round.